服务条款

欧洲经济区、英国和澳大利亚以外的用户服务条款

本《服务条款》第 22 节包含一项仲裁协议和集体诉讼弃权声明，适用于在美国针对爱彼迎提出的所有索赔。请仔细阅读该规定。

本条款第 22 条包含了仲裁条款，适用于在中国居住或经营的会员。请仔细阅读相关内容。

最后更新日期：2024 年 6 月 26 日

感谢您使用爱彼迎！

本《服务条款》（「条款」）是您和爱彼迎之间的一项具有约束力的法律协议，适用于您对爱彼迎网站、应用程序和其他产品（统称为「爱彼迎平台」）的使用。在本《服务条款》中，「爱彼迎」、「我们」或「我们的」指的是您与之签订合同的附表 1 所列的爱彼迎实体。

爱彼迎平台让用户（「会员」）能够发布、提供、搜索和预订服务。发布和提供服务的会员是「房东/体验达人」，搜索、预订或使用服务的会员是「房客/体验参与者」。房东/体验达人提供住宿（「住宿」）、活动、短途旅行和群体活动（「体验」）以及各种旅行和其他服务（统称为「房东/体验达人服务」，每项房东/体验达人服务称为一项「房源/体验」）。作为爱彼迎平台的提供者，爱彼迎（或其附属机构）不拥有、控制、提供或管理任何房源/体验、房东/体验达人服务或旅游服务。爱彼迎并非房东/体验达人和房客/体验参与者之间直接订立的合同中的一方，也不是房地产经纪人、旅行社或保险公司。爱彼迎不以任何身份担当任何会员的代理，除非支付服务条款（「支付条款」）另有规定。如需了解更多关于爱彼迎所扮演角色的信息，请参阅第 15 节。

我们制定了补充本条款的其他条款和政策，例如用以描述我们收集和使用个人数据的隐私政策，以及用以规范爱彼迎支付实体（统称为「爱彼迎支付实体」）向会员提供任何支付服务的支付条款。

欧洲经济区、英国和澳大利亚以外的用户条款目录

房客/体验参与者条款

1. 在爱彼迎上搜索和预订。

2. 取消订单、订单问题、退款和订单更改。

3. 您的责任和风险承担。

房东/体验达人

4. 通过爱彼迎出租房源/开展体验。

5. 管理您的房源/体验。

6. 取消订单、订单问题和订单更改。

7. 税费。

一般条款

8.评价。

9. 内容。

10. 费用。

11. 爱彼迎平台规则。

12. 终止、暂停和其他措施

13. 修改。

14. 解决投诉和损害索赔。

15.爱彼迎的角色。

16. 会员账号。

17. 免责声明。

18. 责任限制。

19. 赔偿。

20. 签约实体。

21. 美国的管辖法律和审理地点。

22. 美国争议解决与仲裁协议。

23. 中国的管辖法律和争议解决。

24. 巴西的管辖法律和审理地点。

25. 其他地区的争议解决、审理方式和地点以及适用法律。

26. 其他。

附表 1 - 签约实体

房客/体验参与者条款

1. 在爱彼迎上搜索和预订。

1.1 搜索。

您可以使用房东/体验达人服务类型、房源/体验类型、旅行目的地、旅行日期和房客/体验参与者人数等条件来搜索房东/体验达人服务。您还可以使用筛选条件来优化搜索结果。搜索结果取决于它们与您的搜索和其他条件的相关性。相关性考虑了价格、可订状态、评价、客户服务和取消预订记录、热门度、以往行程和已保存房源/体验、房东/体验达人要求（例如最少或最多住宿晚数）等因素。如需了解有关搜索结果的更多信息，请访问我们的帮助中心。

1.2 预订。

预订房源/体验时，您同意支付预订的所有费用，包括房源/体验价格、爱彼迎服务费、线下费用、税费等适用费用以及结算时确认的任何其他费用（统称「总价」）。如果您的付款货币不同于房东/体验达人为其房源/体验设置的货币，显示的价格将根据我们确定的货币兑换率计算。您还同意，爱彼迎可以通过爱彼迎支付实体向预订房源/体验时使用的付款方式（定义见《支付条款》）收取损害赔偿（定义见第 14 节）金额。

当您收到预订确认后，您和房东/体验达人之间直接订立了房东/体验达人服务合同（「订单」）。下订单即表示您同意合同条款。合同条款包括本《服务条款》、订单的所有条款（包括但不限于取消政策）以及适用于订单的房源/体验中确定的或结账时确定的任何其他规则、标准、政策或要求。您有责任在预订房源/体验前阅读并理解这些合同条款，包括本《服务条款》以及订单的所有条款，包括所有规则、标准、政策和要求。请注意，有些房东/体验达人与房屋管家/合作达人合作，或者以团队成员的身份提供房东/体验达人服务。

1.3 住宿预订。

住宿预订是进入、占用及使用住宿设施的有限许可。房东保留在您住宿期间进入住宿设施的权利，前提是：(i) 存在合理的必要性，(ii) 您与房东的合同允许，以及 (iii) 适用的法律允许。如果您逾期退房，房东有权以适用法律允许的方式要求您离开，包括实施合理的超期住宿处罚。您不得超过允许的房客人数上限。

1.4 体验和其他体验达人服务的预订。

体验或其他体验达人服务预订使您有权参与、参加或享用该体验达人服务。您有责任确认您和您邀请的任何人都符合最低年龄、技能水平、身体状况或其他要求。您有责任告知体验达人可能影响您参与、参加或使用体验或体验达人服务的任何医疗或身体状况或其他情况。未经明确授权，您不得允许任何人加入体验或体验达人服务，除非他们在预订过程中被列为额外参与者。

2. 取消订单、订单问题、退款和订单更改。

2.1 取消订单、订单问题和退款。

一般而言，如果您取消订单，您获得的退款金额取决于适用于该订单的取消政策。但是，在某些情况下，其他政策优先适用，并将决定退还给您的金额。如果您因无法控制的事情被迫取消订单，您可能有资格根据我们的重大干扰性事件政策获得部分或全额退款。如果房东/体验达人取消订单，或您遇到订单问题（定义见我们的重新预订和退款政策），您可能有资格根据重新预订和退款政策获得重新预订协助或部分或全额退款。某些类别的房源/体验适用不同的政策；例如，体验订单受体验参与者退款政策的约束。请参阅其他法律条款或政策，了解其保障范围的详细信息，以及每种情况下适用的退款。您可以联系爱彼迎用户支持，对爱彼迎的决定提出申诉。

2.2 订单更改。

房客/体验达人和房东/体验参与者对其通过爱彼迎平台或指示爱彼迎客户服务进行的任何订单更改（「订单更改」）负责，并同意支付与任何订单更改相关的任何额外费用或税费。

3. 您的责任和风险承担。

3.1 您的责任。

您对自己的作为和不作为负责，并对您邀请加入或让其享用任何住宿设施、房东/体验达人和房客/参与者在法律上有权使用的与住宿相关的所有区域和设施（「公共区域」）、体验或其他房东/体验达人服务的任何人的作为和不作为负责。例如，这意味着：(i) 您有责任将住宿设施（及相关个人财产）或公共区域恢复至您抵达时的状态，(ii) 您有责任支付所有合理的损害赔偿金额，以及 (iii) 您必须始终秉持诚信行事，尊重他人，并遵守适用法律。如果您替其他未成年房客/体验参与者预订，或者您带未成年人前来接受房东/体验达人服务，您必须获得代表未成年人行事的合法授权，且您需对该未成年人的监护负全部责任。

3.2 您的风险承担。

您承认许多活动具有固有风险，并同意在适用法律允许的最大范围内，承担因访问和使用爱彼迎平台和任何内容（定义见第 9 节）而产生的全部风险，包括因您在任何住宿设施的住宿、参与任何体验、使用任何其他房东/体验达人服务，或您与其他会员进行的任何其他线下或线上互动而产生的风险。这意味着您有责任就房东/体验达人服务进行调查了解，以确定该服务是否适合您。例如，房东/体验达人的服务可能存在导致患病、人身伤害、残疾或死亡的风险，您决定参与这些服务，即表示完全自愿承担这些风险。

房东/体验达人条款

4. 通过爱彼迎出租房源/开展体验。

4.1 房东/体验达人。

您成为房东/体验达人后，爱彼迎为您提供根据本条款使用爱彼迎平台的权利，以便您与我们充满活力的房客/体验参与者社区分享住宿、体验或其他房东/体验达人服务并从中赚取收入。您可以轻松创建房源/体验，并决定如何出租房源/开展体验——为每个房源/体验设置价格、可订状态和规则。

4.2 与房客/体验参与者订立合同。

当您接受预订申请或通过爱彼迎平台收到订单确认时，您将直接与房客/体验参与者订立合同，并负责按照房源/体验中规定的条款和价格提供房东/体验达人服务。您还同意为每笔订单支付爱彼迎服务费（和适用的房客/体验参与者税费）等适用费用。除非我们和您同意采用其他的方式，否则爱彼迎支付实体将从您的收款中扣除您所欠的金额。您在与房客/体验参与者签订的任何补充合同中包含的任何条款或条件必须：(i) 符合本条款、我们的附加法律条款、政策以及您在房源/体验中提供的信息，且 (ii) 在您的房源/体验描述中加以显著披露。

4.3 房东/体验达人的独立性。

您对于爱彼迎来说是独立的个人或实体，而不是爱彼迎的员工、代理人、合资方或合作伙伴，但爱彼迎支付实体充当《支付条款》所述的收款代理。爱彼迎不会指导或控制您的房东/体验达人服务，并且您理解，您完全自主决定是否以及何时提供房东/体验达人服务，以及以什么价格和条件提供这些服务。

5. 管理您的房源/体验。

5.1 创建和管理您的房源/体验

爱彼迎平台提供了轻松设置和管理房源/体验的工具。您的房源/体验必须包括完整准确的信息，说明您的房东/体验达人服务、价格，以及清洁费、度假村费、线下费用等其他费用，以及适用于房客/体验参与者或房源/体验的任何规则或要求。您对自己的作为或不作为负责，并随时更新您的房源/体验信息（包括日历上的可订状态）和内容（如照片）以保证其准确性。您有责任为房东/体验达人服务投保适当的保险，我们建议您仔细查看保单条款和条件，包括承保范围详情和排除条款。每个住宿设施只能有一个房源页面，但如果一所物业内有多个房源，则该物业可以有多个房源页面。体验的提供受我们体验达人附加条款的约束。

5.2 了解您的法律义务。

您有责任了解并遵守适用于您的房源/体验和房东/体验达人服务的所有法律、规则、法规和与第三方签订的合同。例如：一些房东、租赁公司、房主或公寓协会的规则限制或禁止转租、短期租赁和/或长期住宿。有些城市的规划或其他法律限制了住宅物业的短期出租。有些司法管辖区要求房东/体验达人在提供某些房东/体验达人服务（如短期租赁、长期住宿、烹制食物、提供并出售酒精饮料、导游或驾车）之前先行登记、获得许可或执照。在某些地区，您想要提供的房东/体验达人服务可能被完全禁止。某些司法管辖区则要求您对入住您的住宿设施的房客进行登记。某些司法管辖区的法律规定了房客的租赁权以及房东的额外义务。例如，有些地方制定了可能适用于长期住宿的有关房东/租客关系、租金控制和驱逐令的法律。请查阅您当地的规定，以了解您计划提供的房东/体验达人服务适用哪些规定。我们提供的有关法律要求的信息仅供参考，您应自行确认您的义务。您有责任按照适用的隐私法和本《服务条款》（包括我们的房东/体验达人隐私标准）处理和使用房客和其他人的个人数据。如果您对当地法律如何适用有疑问，请咨询专业法律人士。

5.3 搜索结果。

爱彼迎平台搜索结果中的房源/体验排名取决于各种因素，包括以下主要参数：

• 房客/体验参与者搜索参数（例如房客/体验参与者人数、目的地、行程时间和持续时间、价格范围）
• 房源/体验特征（如价格、日历可订状态、图片数量和品质、评价、房东/体验达人服务类型、房东/体验达人身份、房源/体验在爱彼迎平台上线时长、房客/体验参与者参与度和受欢迎程度）
• 房客/体验参与者的体验（例如房东/体验达人的客户服务和取消订单记录、预订难度）
• 房东/体验达人和房源/体验要求（例如最少或最多住宿天数、预订截止日期）
• 房客/体验参与者偏好和历史记录（例如以前的旅程、已查看和已保存的房源/体验、房客/体验参与者执行搜索时所在的地点）

爱彼迎 App（移动应用程序）上的搜索结果可能与爱彼迎网站上的搜索结果有所不同，地图视图也可能不同。爱彼迎可能会允许房东/体验达人支付额外费用，以便在搜索结果中或爱彼迎平台的其他地方推广其房源/体验。请访问我们的帮助中心，了解决定房源/体验在搜索结果中的显示方式的因素、我们当前的促销计划（如有）以及我们如何识别推广内容。

5.4 您的责任。

您对自己的作为和不作为负责，并对您允许参与提供房东/体验达人服务的任何人的作为和不作为负责。房源/体验的价格由您决定，房源/体验的规则和要求由您自行制定。您必须在房源/体验描述中说明可能产生的一切费用，除非我们的线下费用政策明确授权，否则不得在爱彼迎平台之外收取任何额外费用。请勿鼓励房客/体验参与者创建第三方账号，提交评价，提供他们的联系信息，或在爱彼迎平台之外采取其他违反我们禁止线下操作政策的行动。

5.5 以团队或组织的身份出租/开展体验。

如果您与房屋管家/合作达人合作，或以团队、企业或其他组织成员的身份与房东/体验达人合作，根据本《服务条款》，您作为房东/体验达人应对参与提供房东/体验达人服务的每个实体和个人的作为和不作为负责，您有责任告知您聘请的人员，以交付本《服务条款》规定的任何房东/体验达人服务。如果您接受条款或与第三方订立合同，您声明并保证您有权代表您的团队、业务或其他组织订立合同并对其具有约束力，并且您所使用的每个实体根据成立地的法律具有良好信誉。如果您执行其他职能，您声明并保证您有权执行这些职能。如果您指示爱彼迎将部分收款转给房屋管家/合作达人或其他房东/体验达人，或向他人付款，您必须获得相应授权，并对您所提供的付款金额及付款信息的准确性负责。

5.6 您的风险承担。

您承认出租/开展体验具有固有风险，并同意您承担因访问和使用爱彼迎平台、提供房东/体验达人服务或与其他会员进行的任何线上或线下互动而产生的全部风险。您确认您已有机会了解爱彼迎平台以及适用于您的房源/体验或房东/体验达人服务的任何法律、法规、规定或义务，且不依赖于爱彼迎对法律做出的任何说明。

6. 取消订单、订单问题和订单更改。

6.1 取消订单与订单问题。

一般而言，如果房客/体验参与者取消订单，您获得的付款金额取决于适用于该订单的取消政策。作为房东/体验达人，根据我们的重大干扰性事件政策或适用法律，您不应在没有正当理由的情况下取消订单。如果您在没有此类正当理由的情况下取消订单，我们可能会收取取消订单费用并让您承担其他后果。如果：(i) 房客/体验参与者遇到订单问题（定义见重新预订和退款政策），(ii) 出现重大干扰性事件，或 (iii) 订单根据本《服务条款》第 12 节被取消，我们将从向您支付的金额中扣除我们向房客/体验参与者退款或以其他方式提供的金额，并扣除我们因取消订单而产生的任何其他合理费用。如果房客/体验参与者在您收款后收到退款，或者爱彼迎产生的退款和其他费用超过您的收款金额，爱彼迎可能会（通过爱彼迎支付实体）从您那里收回该金额，包括将该笔退款从您未来的收款中抵扣。您同意，如果爱彼迎的重新预订和退款政策、重大干扰性事件政策以及本《服务条款》允许取消订单和/或向房客/体验参与者退款，则这些政策优先于您设置的取消政策。如果我们合理预期将根据这些政策向房客/体验参与者提供退款，我们可能会推迟向您支付该预订的收款，直至作出退款决定。如果您开展体验，请注意，体验取消政策、体验订单退款政策以及不同的取消费用和后果将适用于您的预订。请参阅每项政策，了解其覆盖范围的详细信息，以及每种情况下您将获得的收款。

6.2 订单更改。

房东/体验达人和房客/体验参与者有责任通过爱彼迎平台或指示爱彼迎客户服务代其进行任何订单更改，并同意支付与订单更改相关的任何额外费用或税费。

7.税费。

7.1 房东/体验达人税费。

作为房东/体验达人，您有责任确定和履行适用法律规定的义务，申报、收取、汇缴或在您的价格中包括任何适用的增值税或其他间接税、占用税、旅游、收入或其他税费（「税费」）。

7.2 爱彼迎代收代缴。

在爱彼迎代房东/体验达人收取和/或汇缴税费的地区，您指示并授权爱彼迎代您收取税费，并/或向相关税务机关汇缴此类税费。爱彼迎收取和/或汇缴的任何税费，都会在会员的交易记录（如适用）中显示。当收取的和/或汇缴的税款不足以充分履行会员的税务义务时，爱彼迎可能会向会员寻求额外金额（包括从未来的收款中扣除此类金额），且您同意就爱彼迎已收取的税款，您的唯一补救措施是从有关税务机关获得退税。您确认并同意，我们保留基于任何原因停止在任何司法管辖区征收和汇缴税款的权利，但须事先通知受影响的会员。

7.3 税务信息。 

在某些司法管辖区，税务法规可能要求我们收集和/或报告与您相关的税务信息，和/或从收款中代扣税款。如果您未能向我们提供我们认为足够的证明文件，以便我们可以履行从您的收款中代扣税款的义务，我们可能会代扣法律规定金额的收款，直至您提供足够的证明文件。您同意爱彼迎可以代表您出具房东/体验达人服务增值税、GST、消费税或其他税项的账单或类似文件，以便进行准确的税务申报。

一般条款

8. 评价。

每次房东/体验达人服务结束后，房客/体验参与者和房东/体验达人将有机会互评。您的评价必须准确无误，不得包含任何歧视性、冒犯性、诽谤性或其他违反本条款、适用的法律或我们的内容政策或评价政策的语言。爱彼迎不验证评价的准确性，评价可能不准确或具有误导性。

9. 内容。

爱彼迎平台的部分功能让您能够提供反馈、文本、照片、音频、视频、信息和其他内容（「内容」）。通过以任何形式和通过任何方式提供内容，您授予爱彼迎非排他性、全球性、免版税、永久性、可再许可和可转让的许可，以便爱彼迎可以通过任何方式，通过迄今为止已知或未知的任何媒体或平台，特别是在互联网和社交网络上，访问、使用、存储、复制、修改、制作衍生作品、分发、发布、传输、流式传输、广播和/或以其他方式利用内容来提供和/或推广爱彼迎平台。如果内容包含个人信息，则此类内容将仅用于这些目的，前提是此类使用符合我们的隐私政策中适用的数据保护法。如果爱彼迎（包括其关联方）支付了创建内容的费用或为创建内容提供便利，爱彼迎（包括其关联方）可能拥有该内容，在这种情况下，补充条款或披露信息将表明这一点。您对提供的所有内容自行负责，并保证您拥有这些内容或授予爱彼迎（包括其关联方）在本《服务条款》中所述权利。如果您的任何内容侵犯或侵害任何第三方的知识产权或隐私权，您应承担责任。内容必须符合我们的内容政策和非歧视政策，其中禁止歧视、淫秽、骚扰、欺骗、暴力和非法内容。您同意爱彼迎可以提供翻译内容的服务或自动化工具，并且可以使用此类服务或工具翻译您的内容。爱彼迎不保证翻译的准确性和质量，会员有责任确认此类翻译的准确性。

10. 费用。

爱彼迎可能会向房东/体验达人和房客/体验参与者收取使用爱彼迎平台的费用（以及适用的税费）。关于服务费适用条件及计算方法的更多信息，请参见我们的服务费页面。预订前，我们会向房客披露任何适用的费用。除爱彼迎平台另有规定之外，服务费不予退还。爱彼迎保留随时变更服务费的权利，并将在变更生效前向会员提供关于任何费用变更的通知。此类费用变更将不影响费用变更生效日期前的任何预订。如果您不同意更改费用，可以根据第 12.2 节随时终止本协议。

11. 爱彼迎平台规则。

11.1 规则。 

您必须遵守这些规则，不得帮助或诱导他人违反或规避这些规则。

• 诚信行事，尊重他人
  • 不要撒谎、歪曲某事或某人，或假冒他人身份。
  • 在与他人沟通或互动时保持礼貌和尊重。
  • 请勿试图通过创建重复的账号或房源/体验等手段，逃避执行本条款、我们的附加法律条款、政策或我们的标准。
  • 遵守我们的非歧视政策，不要歧视或骚扰他人。
• 请勿抓取、破解、逆向工程、损害或破坏爱彼迎平台
  • 请勿使用机器人、爬虫、抓取工具或其他自动化方式访问或收集来自爱彼迎平台的数据或其他内容，或以其他方式与爱彼迎平台互动。
  • 请勿针对保护爱彼迎平台及内容的任何安全或技术措施进行非法入侵、躲避、删除、损害或以其他方式试图规避该等措施。
  • 请勿对用于提供爱彼迎平台的任何软件或硬件进行解密、解译、反汇编或逆向工程。
  • 请勿采取任何可能损害或对爱彼迎平台性能或正常运行产生不利影响的行动。
• 仅根据本条款或与我们达成的其他协议授权使用爱彼迎平台
  • 您只能出于促进根据本条款授权使用爱彼迎平台开展的交易为目的而根据需要使用其他会员的个人信息。
  • 未经其明确同意，请勿使用爱彼迎平台、我们的消息工具或会员的个人信息发送商业消息。
  • 您使用爱彼迎平台提供的内容，仅可出于作为房客/体验参与者或房东/体验达人使用爱彼迎平台的需要。
  • 除非您获得内容所有者的许可，或本《服务条款》或您与我们签订的其他协议授权您使用，否则请勿使用这些内容。
  • 请勿出于避免支付费用、税费的目的或任何其他原因在爱彼迎平台之外申请/接受预订或支付/接收任何款项。要了解有关例外情况，请参阅我们的站外付款政策。
  • 除非获得爱彼迎授权，否则请勿要求或鼓励房客/体验参与者在预订前、期间或预订完成后在第三方网站、应用程序或服务开立账号、撰写评价、完成调查或以其他方式进行互动。
  • 不得从事任何旨在操纵我们搜索算法的操作。
  • 除非您实际使用房东/体验达人服务，否则请勿预订房东/体验达人服务。
  • 未经我们同意，请勿使用、复制、显示、镜像或嵌置爱彼迎平台、任何内容、任何爱彼迎品牌或任何页面布局或设计。
• 遵守您的法律义务
  • 了解并遵守对您适用的法律，包括隐私、数据保护和出口法律。
  • 如果您向我们提供了他人的个人信息，您： (i) 必须遵守适用法律， (ii) 必须获得授权，以及 (iii) 授权我们根据我们的隐私政策处理此类信息。
  • 阅读并遵循我们的条款、附加法律条款、政策和标准。
  • 请勿组织未经授权的派对或活动或为其提供便利。您对在预订期间违反我们的派对和活动规则的任何派对或活动负责并承担责任，该规则以引用的方式纳入本条款。
  • 未经许可，不得使用爱彼迎或其他人的名称、标识、品牌或商标，且此类使用仅可根据我们在商标使用准则中的规定进行。
  • 请勿使用或注册任何与任何爱彼迎商标、徽标或品牌混淆相似的域名、社交媒体账号、商号、商标、品牌、徽标或其他来源标识符。请参阅我们的商标指南了解更多详情。
  • 请勿提供违反您所适用的法律或协议的房东/体验参与者服务。
  • 请勿提供/引诱卖淫，或参与/协助人口贩运。

11.2 报告违规行为。 

如果您认为某会员、房源/体验或内容将立即对人员或财产构成危害，请在联系爱彼迎之前立即联系当地政府部门。此外，如果您认为某会员、房源/体验或内容违反了我们的标准，请向爱彼迎报告您的疑虑。如果您向当地政府部门举报了问题，爱彼迎可能会要求您提供该报告的副本。除法律要求外，我们没有义务对任何举报采取行动。

11.3 版权通知。 

如果您认为爱彼迎平台上的内容侵犯版权，请根据我们的版权政策通知我们。

12. 终止、暂停和其他措施。

12.1 期限。 

本《服务条款》所反映的您与爱彼迎之间的协议，在您访问爱彼迎平台（例如创建账号）时生效，并持续有效直至您或我们根据本《服务条款》终止协议为止。

12.2 终止。 

您可以随时通过给我们发电子邮件或删除您的账号来终止本协议。爱彼迎可以出于任何原因通过电子邮件或使用您为账号设置的其他联系方式提前 30 天通知您并终止本协议和您的账号。如果您违反了本《服务条款》，违反了我们的附加法律条款或政策，违反了适用的法律，或者我们合理地认为终止协议对于保护爱彼迎、其会员或第三方是必要的，爱彼迎也可能会立即终止本协议而不另行通知，并撤消您对爱彼迎平台的访问权限。如果您的账号处于停用状态已超过两年，我们可能会终止您的账号，恕不另行通知。

12.3 会员违规行为。 

如果 (i) 您违反了本《服务条款》、我们的附加法律条款、政策或我们的标准，(ii) 您违反了适用的法律、法规或第三方权利，或 (iii) 爱彼迎认为出于保护爱彼迎、其会员或第三方的合理必要条件，爱彼迎（或其关联方）可以在事先通知或不通知的情况下：

• 暂停或限制您对爱彼迎平台和/或账号的访问或使用；
• 暂停、删除、禁止访问或限制显示房源/体验、评价或其他内容；
• 取消任何待确认或已确认的订单；
• 暂停或撤销与您的账号关联的任何特殊身份。

如果发生轻微违规行为，或在爱彼迎（或其关联方）全权酌情决定的情况下，爱彼迎会告知您任何打算对您采取的措施，并提供解决问题的机会。您可以通过联系客服对我们根据本节所采取的行动提起申诉。如果根据本节的规定取消订单，我们将扣除我们向房客/体验参与者退款或以其他方式提供的金额，并扣除我们因取消订单而产生的任何其他费用。

12.4 法律规定。 

爱彼迎可以采取其认为出于遵守适用法律或法院、执法机构或其他行政机构或政府机构的命令或请求的目的而合理需要采取的任何行动，包括上述第 12.3 节所述的措施。

12.5 终止的效果。 

如果您是房东/体验达人并终止了爱彼迎账号，所有已确认的订单将自动取消，房客/体验参与者将获得全额退款。如果您注销了作为房客/体验参与者的爱彼迎账号，任何已确认的订单将自动取消，退款将按照该预订适用的取消政策的条款执行。本协议终止后，您将无法恢复您的账号或任何内容。如果我们限制您访问或使用爱彼迎平台，暂停您的爱彼迎账号或终止本协议，您将无法注册新的账号或通过其他会员的账号访问和使用爱彼迎平台。

12.6 存续。 

根据其性质将在本协议终止后继续有效的本《服务条款》的部分条款（包括第 1 至 25 条），将在本协议终止后继续有效。

13. 修改。

爱彼迎可以随时修改本《服务条款》。如果爱彼迎对本《服务条款》作出重大变更，我们会将修订后的条款公布在爱彼迎平台上，并更新条款页面顶端的「最后更新日期」。如有重大变更，我们也会在变更生效前至少提前 30 天通过电子邮件、爱彼迎平台通知、消息服务或由我们提供并由您选择的任何其他联系方式将通知发送给您。如果您不同意修改后的条款，可按照本《服务条款》的规定立即终止此协议。如果您未在更改后的条款生效前终止您的协议，您继续访问或使用爱彼迎平台即构成您接受更改后的条款。

14.投诉解决和损害索赔。

如果会员提供有效证据证明您、您的房客/体验参与者或您的宠物：

(i) 损坏发起投诉的会员或住宿设施业主（如果住宿设施的业主不是房东）的不动产或个人财产，或发起投诉的会员负有责任或具有经济利益的不动产或个人财产；或

(ii) 造成通过爱彼迎平台进行的订单的订单收入损失，或其他由上述 (i) 项下造成的损害直接造成的间接损害；或

(iii) 以其他方式导致提起投诉的会员产生的清洁成本超过会员的清洁费（(i)、(ii) 和 (iii) 中的每一项均为（「损害赔偿」）；

提起投诉的会员可以通知爱彼迎和/或通过调解中心要求赔偿。您将收到损害索赔通知，并有机会作出回应。如果您同意付款，或者损害索赔被上报至爱彼迎，爱彼迎自行决定损害索赔有效，您应对损害索赔负责，爱彼迎可以通过爱彼迎支付实体向您收取损害索赔的金额。您同意爱彼迎可以根据您投保的任何保险单向您寻求赔偿，爱彼迎也可以根据适用法律向您寻求任何补救措施，包括将此事转交收款机构，和/或寻求对您提起诉讼和/或索赔。您同意就损害索赔、会员投诉、保险单项下的索赔或其他与您提供或使用房东/体验达人服务相关的索赔与爱彼迎诚意合作，提供任何爱彼迎请求的信息、签署文件，并采取进一步的合理行动。

15.爱彼迎的角色。

我们向您提供了使用平台的权利，该平台让会员能够发布、提供、搜索和预订房东/体验达人服务。虽然我们努力确保会员在使用爱彼迎时拥有良好的体验，但我们不会也不能控制房客/体验参与者和房东/体验达人的行为。您确认，爱彼迎（或其关联方）有权监控爱彼迎平台的使用情况，并验证我们的会员提供的信息，但没有这样做的任何义务。例如，我们可能会审查、禁止访问、删除或编辑内容，以便：(i) 运营、保护和改进爱彼迎平台（包括出于欺诈预防、风险评估、调查和客户支持目的）；(ii) 确保会员遵守本《服务条款》；(iii) 遵守适用法律或法院、执法机构或其他行政机构或政府机构的命令或要求；(iv) 处理我们认为有害或令人反感的内容；(v) 采取本《服务条款》中规定的行动；以及 (vi) 维护和执行任何质量或资格标准，包括删除不符合质量和资格标准的房源/体验。会员确认并同意爱彼迎自行决定是否以及如何对特定情况适用其附加法律条款、政策（如我们的重大干扰性事件政策）和标准（如房东基本要求）。会员同意，就我们针对爱彼迎平台的使用或滥用所开展的调查，会员将与爱彼迎（或其关联方）诚意合作，协助我们、提供我们合理要求的信息并采取必要的行动。爱彼迎不担任任何会员的代理，但爱彼迎支付实体充当《支付条款》所规定的收款代理时除外。

16.会员账号。

您必须注册一个账号才能访问和使用爱彼迎平台的许多功能。爱彼迎仅允许法人实体、合伙人和年满 18 岁的自然人注册账号。您声明并保证，根据美国法律或您的居住地或任何其他适用司法管辖区的法律，您不是禁止使用爱彼迎平台的个人或实体。您必须在注册过程中提供准确、最新和完整的信息，并及时更新您的账号信息。您不得将账号转让给他人。您对保持您的账号登录凭证的保密性和安全性负责，不得向任何第三方披露您的登录凭证。您对通过账号开展的活动负责，如果您怀疑您的登录凭证丢失、被盗或您的账号以其他方式被泄露，必须立即通知爱彼迎。如果适用法律允许，我们可能会（但没有义务）(i) 要求您提供身份证件或其他信息，(ii) 进行旨在帮助验证您的身份或背景的调查，(iii) 根据第三方数据库或其他来源对您进行筛查，并要求服务提供商出具报告，以及 (iv) 从刑事犯罪记录或性犯罪者登记的公共记录或类似的当地记录中获取查询报告。

17.免责声明。

爱彼迎平台和所有内容均以「原样」提供，不提供任何形式的担保，爱彼迎（或其关联方）特此声明不提供任何明示或暗示的担保。例如： (i) 我们不认可或保证任何房客/体验参与者、房东/体验达人、房东/体验达人服务、房源/体验或第三方的存在、行为、表现、安全性、质量、合法性或适用性； (ii) 我们不保证爱彼迎平台的性能或服务不会中断；以及 (iii) 我们不保证对房源/体验或会员进行的验证、身份或背景调查（如有）能够识别过去的不当行为或防止未来的不当行为。凡提及会员、房源或体验「已验证」（或类似语言）之处，仅表示该会员、房源/体验或爱彼迎（或其关联方）已完成相关验证或认定程序，而无其他含义。本《服务条款》中的免责声明在法律允许的最大范围内适用。如果您拥有爱彼迎（或其关联方）不能免除的法定权利或保证，那么任何法定权利或保证的期限将受到法律允许最大期限的限制。

18. 责任限制。

爱彼迎（包括其关联方和员工）和参与创建、制作或交付爱彼迎平台或任何内容的任何一方均不对因下列原因引起的或与之相关的任何偶然、特殊、惩戒性、后果性损害（包括利润损失、数据损毁或商誉损害、服务中断、计算机损坏或系统故障，或者替代产品或服务的费用），或者个人或人身伤害或精神损害承担责任：(i) 本《服务条款》；(ii) 使用或无法使用爱彼迎平台或任何内容；(iii) 您通过爱彼迎平台或因使用该平台而与他人进行的任何通信、互动或会面；或 (iv) 发布或预订房源/体验，包括提供或使用房东/体验达人服务。无论有关损害的索赔是否基于保证、合同、侵权（包括过失）、产品责任或任何其他法律依据，也无论爱彼迎是否接到可能发生该等损害的通知，即使本《服务条款》规定的有限措施被认定未能实现其根本目的，概不承担责任。

除我们根据本《服务条款》向房东/体验达人发放款项，或根据爱彼迎房东财产保障金计划赔付款项的责任外，在任何情况下，爱彼迎对因本《服务条款》、您与会员的互动、您使用或无法使用爱彼迎平台、任何内容或任何房东/体验达人服务而引起或与其相关的任何索赔或争议所承担的总赔偿责任均不得超过：(A) 对于房客/体验参与者，为您在导致赔偿责任的事件发生前 12 个月内作为房客/体验参与者所支付的金额；(B) 对于房东/体验达人，为您作为房东/体验达人在导致赔偿责任的事件发生前 12 个月内的收款金额；或 (C) 对于任何其他人，为 100 美元（US$100）。

这些责任和损害赔偿限制是您与爱彼迎之间协议的基本要素。如果适用法律不允许在本《服务条款》中规定责任限制，则您可能无需遵守上述限制。

19. 赔偿。

在适用法律允许的最大限度内，您同意在因下列原因或与之相关的任何情形中，放弃向爱彼迎（包括爱彼迎支付实体、其他关联方及其人员）索赔，并承诺为其抗辩（以爱彼迎的选择为准）、提供补偿并使其免于承担任何赔偿、责任、损害、损失和费用（包括但不限于任何合理的法律和会计费用）：(i) 您违反这些条款（包括适用于产品或功能的任何补充或附加条款）或我们的附加法律条款、政策或标准，(ii) 您对爱彼迎平台的不当使用；(iii) 您与任何会员的互动；住宿；参与体验或其他房东/体验达人服务，包括但不限于因此类互动、住宿、参与或使用而产生的任何类型的伤害、损失或损害（无论是补偿性的、直接的、偶然的、后果性的还是其他的）；(iv) 您未能或我们未能按照您的指示准确报告、收取或汇缴税费；或 (v) 您违反任何法律、法规或第三方的知识产权或隐私权等权利。

20. 订约实体。

根据您的居住或经营所在国家/地区以及您在爱彼迎平台上的活动，下文附表 1 列出了您与之签订合同的爱彼迎实体。如果我们通过爱彼迎平台指明了对某一产品、功能或交易负有责任的爱彼迎实体，而该实体并非附表 1 中所列的实体，则该指明的爱彼迎实体就是在该产品、功能或交易方面与您签订合同的实体。如果您更改了居住或经营所在国家/地区，从更改之日起，您与之签订合同的爱彼迎公司（如附表 1 所示）及适用的服务条款将根据新的居住或经营所在国家/地区确定。

21. 美国的管辖法律和审理地点。

如果您的居住或经营所在国家/地区为美国，则本《服务条款》将按照加利福尼亚州和美国法律解释，而不考虑法律冲突的条文。第 22 节仲裁约定排除的诉讼（小额索赔诉讼除外）应提交至位于加利福尼亚州旧金山市的州或联邦法院，除非双方一致同意在其他地点进行诉讼。您和我们均同意加利福尼亚州旧金山市作为审理地点并接受其属人管辖。

22. 美国争议解决与仲裁协议。

请仔细阅读以下段落，因为其中规定您和爱彼迎同意通过具有约束力的单独仲裁来解决我们之间的所有纠纷，并包括集体诉讼豁免和陪审团审判豁免。本仲裁协议取代所有先前版本。

22.1 适用范围。 

本仲裁协议仅适用于您的居住或经营场所在美国的情况。如果您的居住或经营所在国家/地区不是美国，但仍欲在美国境内向爱彼迎提出法律索赔，则本仲裁协议将用于对第 22 节是否适用于您这一基本问题以及其他基本问题（包括居住地、可仲裁性、仲裁地点和适用法律等）进行界定。

22.2 争议解决流程概述。 

爱彼迎致力以对消费者友好的程序解决争议。为此，本《服务条款》规定了适用于本第 22 节的个人的两步流程：(1) 与爱彼迎客户服务团队直接进行非正式协商（见下文 22.3），必要时 (2) 根据本仲裁协议的条款进行具有约束力的仲裁。作为仲裁的替代选择，您和爱彼迎各自保留在小额索赔法庭寻求解决争议的权利。

22.3 强制性仲裁前争议解决和通知。 

您和爱彼迎同意在启动仲裁前至少 30 天内以书面形式向对方发送个别拟订的争议通知（「争议前通知」），并真诚尝试通过协商以非正式的方式解决个别索赔。您必须将争议前通知邮寄至爱彼迎的法定送达代收人：CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833。爱彼迎会将争议前通知发送至与您的爱彼迎账号绑定的邮箱。争议前通知必须包括以下内容：日期、您的姓名、邮寄地址、您的爱彼迎用户名、您用于创建爱彼迎账号的电子邮件地址、您的签名、争议的简短描述以及所寻求的救济。只有在当事双方无法在 30 天内解决争议的前提下，任何一方才可向根据下文第 22.6 节指定的仲裁机构提交书面仲裁请求，以便开始仲裁流程。索赔人的争议前通知要求是任何仲裁的先决条件，必须在任何仲裁请求中附上争议前通知的副本和按本节要求发送的证据。

22.4 同意仲裁。 

您和爱彼迎一致同意，由本《服务条款》或其适用、违反、终止、有效性、执行、解释或使用爱彼迎平台、房东/体验达人服务或内容引起或与之相关的任何争议、索赔或纠纷（合称「争议」）将通过有约束力的仲裁个别解决（「仲裁协议」）。如果对本仲裁协议是否可执行或是否适用于争议存在分歧，您和爱彼迎同意由仲裁员对此作出裁定。为免存疑，您和爱彼迎同意，有关可仲裁性以及第 22 节全部或部分内容的构成、可执行性、有效性、范围或解释的任何问题，包括有关遵守争议前通知要求和当事方支付仲裁费的责任的任何争议，均应由仲裁员全权解决。

22.5 仲裁协议的例外情况。 

您和爱彼迎均同意，以下诉讼原因和/或救济要求是仲裁协议的例外情况，并应在具有管辖权的法院（定义见第 22 节）的司法程序中提起：(i) 指控实际或威胁盗用或侵犯一方版权、商标、商业秘密、专利或其他知识产权的任何索赔或诉讼原因；(ii) 基于紧急情况（例如：发生紧迫的危险，或存在犯罪、黑客入侵或网络攻击的情况）寻求紧急禁令救济的任何索赔或诉讼事由；或 (iii) 申请公共禁令救济；(iv) 任何关于滥讼的索赔或诉因；或 (v) 因您使用爱彼迎平台或房东/体验达人服务而引起的任何自然人关于性侵犯或性骚扰的个别索赔。您和爱彼迎同意，在所有可仲裁索赔、补救措施或诉讼原因得到仲裁后方可寻求公共禁令救济作为补救措施，并在根据《联邦仲裁法》第 3 节进行仲裁的结果发布前中止相关程序。

22.6 仲裁庭、规则和管辖法律。 

本仲裁协议涉及州际商事交易，因此本仲裁协议（而非州法律）的实质性和程序性解释与执行适用《联邦仲裁法》。仲裁将由 ADR Services, Inc.（「ADR」）（www.adrservices.com）根据《联邦民事诉讼程序规则》（「特定联邦规则」）（https://www.uscourts.gov/rules-policies/current-rules-practice-procedure/federal-rules-civil-procedure）第 1、6–7、8–9、11–12、45、54 和 56 条以及当时有效的《ADR 仲裁规则》（「ADR 规则」）进行，但特定联邦规则或 ADR 规则经本仲裁协议修改或与本仲裁协议相冲突的情况除外。如需了解 ADR 规则，请访问 www.adrservices.com。如果仲裁请求根据本协议和 ADR 规则提交给 ADR Services，且 ADR Services 无法或不会进行仲裁，则仲裁将由美国仲裁协会（「AAA」）根据当时有效的特定联邦规则和美国仲裁协会的消费者仲裁规则和/或美国仲裁协会认定适用的其他 AAA 仲裁规则（「AAA 规则」）进行，但经本条修改的情况除外。如需了解《美国仲裁协会规则》，请访问 www.adr.org。如果美国仲裁协会不能也不会进行仲裁，您和爱彼迎应协商并选择其他仲裁庭；如果我们无法达成一致，您或爱彼迎可以根据《美国法典》第 9 篇第 5 节请求法院指定仲裁员。在这种情况下，仲裁将根据指定仲裁庭的规则进行，除非这些规则与本仲裁协议的规定不一致。

22.7 仲裁规则的修改 - 仲裁审理/地点。 

为使仲裁最具成本效益、效率和方便，争议金额不超过 1,000,000 美元的仲裁中的任何所需仲裁审理均应通过视频会议远程进行，除非当事方另有约定或仲裁员另有指示。在争议金额超过 1,000,000 美元的仲裁中，任何必要的仲裁审理应在旧金山县进行，除非双方另有约定或仲裁员另有指示。如果争议金额不超过 10,000 美元，双方同意仅以向仲裁员提交文件的形式进行仲裁。

22.8 仲裁规则的修改 - 仲裁费用和开销。 

您的仲裁费用和应分担的仲裁员酬劳以 ADR 规则和 ADR Services 费用表（可在 www.adrservices.com 上查看）为准。如果您的月收入总额低于联邦贫困线指南的 300%，您有权免除仲裁费和费用，但不包括仲裁员费用。您可以向仲裁机构提供宣誓声明，说明您的每月收入和您家庭中的人数，从而请求免除费用。如果仲裁机构同意免除服务费，且您向爱彼迎提供必要文件，证明您的月收入总额低于联邦贫困线指南的 300%，爱彼迎将支付您应分担的任何仲裁员费用。

22.9 仲裁规则的修改 - 出于不当目的或违反本仲裁协议的索赔。 

任何一方都可以在证明对方或其律师提出的索赔或辩护在事实上或法律上毫无根据、出于恶意或骚扰目的或者是无关紧要的情况下，请求仲裁员进行制裁。在适用法律允许的情况下，如果发现索赔或辩护在事实上或法律上毫无根据，出于恶意或出于骚扰目的，违反《联邦民事诉讼规则》11(b) 的规定（将仲裁员视为「法院」），或者是无关紧要的，仲裁员应处以与请求方合理的律师费和开销相等的制裁。任何一方均可寻求驳回违反本仲裁协议任何条款而提起的任何仲裁。任何一方均可在仲裁中就另一方就可仲裁的争议提起诉讼时不遵守或违反本仲裁协议要求的情况下提出反诉。如果发现一方在未遵守或违反本仲裁协议要求的情况下启动了有关可仲裁争议的诉讼程序，则仲裁员应判给另一方实际损害赔偿，包括但不限于合理的律师费和费用。

22.10 仲裁员的决定。 

仲裁员将发布书面裁定，其中包含裁决所依据的主要事实和结论。任何有管辖权的法院均可就仲裁裁决作出判决。仲裁员可以裁定法律或 ADR 规则允许的任何救济，但只有在针对具体个案、并且就申请人的诉求提供必要救济时，才能作出确认性或禁令性救济裁定。

22.11 放弃陪审团审理。 

您和爱彼迎同意，就所有可仲裁的争议，双方均放弃由陪审团审理的权利。

22.12 不得提起集团诉讼或代表诉讼。 

您和爱彼迎确认并同意，在法律允许的最大限度内，就所有争议，双方均放弃作为原告或集团诉讼成员参与任何集团诉讼、集团仲裁、私人提起的公诉或者其他代表性或合并诉讼程序。除非双方另有书面约定或本协议另有规定，否则仲裁员不得合并两名或两名以上当事人的索赔，也不得以其他方式主持任何形式的集体诉讼或代表人诉讼。如果最后的司法裁定认为适用法律不允许执行本款所载对任何索赔、诉讼原因或救济请求的放弃，则该索赔、诉讼原因或救济请求（且仅限于该项索赔、诉讼原因或救济请求）将从本仲裁协议中剔除，并将提交具有司法管辖权的法院审理。如果根据本款剔除一项索赔、诉讼原因或救济请求，则表示您和爱彼迎同意，在仲裁员对所有可仲裁索赔、诉讼原因和救济请求作出裁决之前，将暂停进行不在仲裁范围内的索赔、诉讼原因或救济请求。

22.13 放弃集体诉讼。 

您和爱彼迎承认并同意，如果在 180 天内提出 100 项或以上的仲裁索赔，且 (1) 涉及相同或类似情况的当事方；(2) 基于相同或实质上相同的交易、事件、涉嫌违规行为或情况产生的相同或类似索赔，需要确定相同或实质上相同的法律或事实问题；以及 (3) 涉及双方的相同或协调律师（「集体诉讼」），则可能丧失仲裁的相对利益和效率。因此，您和爱彼迎同意放弃将任何争议作为集体诉讼的一部分进行管理、仲裁或解决的权利（但本条款第 21 节和第 22.12 节将继续适用于争议）。如果发生争议，由任何一方确定的一组索赔中提起的首要事项的仲裁员应决定这些索赔是否属于集体诉讼的一部分。如果尚未指定仲裁员，则应出于确定任何一方指称的索赔是否属于集体诉讼的一部分的目的而单独指定一名仲裁员。本条款中的任何内容均不妨碍您或爱彼迎参与索赔的集体解决。

22.14 仲裁规则的修改 – 集体诉讼分批处理要求。

尽管有第 22.13 节的规定，如果出于任何理由，仲裁仍作为集体诉讼的一部分进行，各方应将仲裁请求分成不超过 200 个批次来处理。批次应按字母顺序列出索赔人的姓氏或公司名称（如适用）来确定。例如，列出的前 200 名索赔人将是第一批，接下来的 200 名索赔人将是第二批，依此类推。当事方应为每批随机分配序号，并按序号每次对一批索赔进行仲裁。当某一批仲裁正在进行时，仲裁机构应暂时搁置其余部分，除非当事方另有约定或仲裁机构另有指示。每批仲裁应在该批的预审会议后 240 天内得到解决。尽管有上述规定，但如果任何索赔人的要求在集体诉讼中最近提出的要求后的 2 年内未成为听证会前会议的主题，则该索赔人可以选择根据本条款第 21 节和第 22.12 节在法庭上提出索赔要求。

22.15 仲裁规则的修改 - 提供判决要约。 

在仲裁听证会设定日期前至少 10 天，您或爱彼迎可以向另一方送达书面的判决要约，就具体条款提出要约。如果判决要约被接受，则应将带有接受证明的判决要约提交给仲裁机构，仲裁机构应相应地作出裁决。如果判决要约在仲裁听证会之前或提出后 30 天内（以先发生者为准）未被接受，则应视为被撤回，并且不得在仲裁中作为证据提供，但费用（包括支付给仲裁机构的所有费用）除外。如果一方提出的判决要约未被另一方接受，并且另一方未能获得更有利的裁决，则另一方不得就提出判决要约后发生的费用要求获得补偿，并应向要约方支付自提出要约之时起发生的费用（包括支付给仲裁机构的所有费用）。

22.16 可分割性。 

除第 22.11 节规定情况外，一旦本仲裁协议的任何内容被认为不合法或不可执行，该部分条款将被剔除，而仲裁协议的其余部分仍具有完全效力。

22.17 修改仲裁协议。 

如果爱彼迎在您上次接受本条款（或接受对本条款的任何后续更改）后对第 22 节进行修订，您可以在更改生效之日起三十（30）天内通过向我们发送书面通知来拒绝接受该变更。您的通知必须包括您的姓名、邮寄地址、通知日期、您的爱彼迎用户名、您用于创建爱彼迎账号的电子邮件地址、您的签名以及您希望拒绝接受修订后的第 22 节的明确声明。您必须将声明邮寄给 Arbitration Opt-Out 至以下地址：888 Brannan St, San Francisco, CA 94103，或者通过电子邮件发送至 arbitration.opt.out@airbnb.com。但是，拒绝新的变更不会撤销或更改您先前就您与爱彼迎之间的任何争议达成的任何协议（或您先前同意的任何后续变更），对于您与爱彼迎之间的任何争议，该等约定将仍然有效且可强制执行。

22.18 存续。 

除第 22.12 节规定的情况外，在遵守第 12.6 节的前提下，本《服务条款》以任何方式终止后，本第 22 节的条款将保持有效且继续适用，即使您终止使用爱彼迎平台或注销爱彼迎账号也是如此。

23. 中国适用法律和争议解决。

23.1 跨境交易。 

如果您在中国居住或经营，并与 Airbnb, Inc.、Airbnb Stays Inc.、Airbnb Travel, LLC、Airbnb Global Holdings, Inc.、Airbnb Singapore Private Limited、Luxury Retreats International ULC 或任何其他非中国实体签订合同，本条款和本第 23.1 节受新加坡法律管辖。在这种情况下，因本《服务条款》而产生或与使用爱彼迎平台有关的任何争议，包括与本《服务条款》的存在、有效性或终止有关的任何问题，应提交新加坡国际仲裁中心（「SIAC」）根据当时有效的新加坡国际仲裁中心仲裁规则（「SIAC 规则」）进行仲裁并最终裁决，该规则被视为通过引用并入本条款。仲裁地点应为新加坡。仲裁庭应由三 (3) 名仲裁员组成。仲裁语言应为英语。

23.2 无限制条款。 

上述第 23.1 节的表述不受法律冲突条款的制约，也不得解释为限制爱彼迎（或其关联方）根据新加坡、中国法律或其他适用法律向任何有管辖权的法院提出申请，以要求您采取某些行动或禁止您采取某些行动，以及申请其他临时措施的权利。

24. 巴西的适用法律和审理地点

如果您的居住或经营所在国家/地区为巴西，则本《服务条款》将按照巴西法律解释，而不考虑法律冲突的规则。您对我们提起的因本《服务条款》引起或与之相关的诉讼仅可提交至位于巴西的法院审理。

25. 其他地区的争议解决、审理方式和地点以及适用法律。 

如果您的居住或经营所在国家/地区不是美国、中国和巴西，则需要遵守本节规定，且本《服务条款》将依据爱尔兰法律解释。《联合国国际货物销售合同公约（CISG）》不适用。如果您是个人消费者，并且您居住国家/地区的强制性法定消费者保护条款中包含对您更有利的条款，那么无论爱尔兰法律如何规定，此类条款均应适用。作为个人消费者，您可以向您居住地具有管辖权的法院或爱尔兰（爱彼迎经营所在地）具有管辖权的法院提起与本《服务条款》相关的任何司法程序。如果爱彼迎打算对您（作为消费者）强制执行任何权利，只能向您居住地所在司法管辖区的法院提出申请。如果您是企业，即同意接受爱尔兰法院的专属管辖。

26. 其他事项。

26.1 其他条款通过引用而纳入。 

您在使用爱彼迎平台时需要遵守我们的房东财产保障金、日本房东保险条款、重新预订和退款政策、体验参与者退款政策、内容政策、非歧视政策、重大干扰性事件政策、附加法律条款、政策、标准以及其他与这些条款有关的补充政策和条款。上述各项通过引用而纳入本政策，且构成您与爱彼迎订立的协议的一部分。

26.2 对本条款的解释。 

除非额外的条款、条件、政策、准则、标准和有关产品的披露内另有补充，否则本《服务条款》（包括以引用的方式纳入的内容）构成爱彼迎与您之间就您访问或使用爱彼迎平台而达成的完整协议，并取代爱彼迎与您之间此前达成的任何及所有口头或书面谅解和协议。本 《服务条款》不会也不旨在赋予您和爱彼迎以外的任何人任何权利或救济。如果本《服务条款》的任何规定被认定为无效或不可执行，除非上文第 22.11 款另有规定，该规定将被废除，且不影响其余规定的有效性和可执行性。在本《服务条款》中使用「将」字时，其含义与「应」的含义相同。

26.3 非弃权。 

除非经我们书面确认和同意，爱彼迎未执行本《房源管理条款》的任何权利或规定的情形不应视为对对该等权利或规定的弃权。除非本《服务条款》有明确规定，任何一方行使其在本《服务条款》下的任何救济权利均不会影响其寻求本《服务条款》或法律允许的其他救济。

26.4 转让。 

未经爱彼迎事先书面同意，您不得出让、转让或委托他人执行本协议及您在本协议下的权利和义务。爱彼迎可依其自行决定，经提前 30 日通知，不受限制地出让、转让或委托执行本协议及本协议下的任何权利和义务。

26.5 通知。 

除非另有规定，本协议允许或要求给予会员的任何通知或其他通讯将由爱彼迎以电子形式通过电子邮件、爱彼迎平台通知、讯息服务（包括短信和微信）或我们支持且您提供的任何其他联系方式发送。如果通知涉及日本境内的预订或房源，您同意并确认，此类以电子方式代替书面声明的通知符合爱彼迎根据《日本住房住宿业务法》第 59 (1) 条承担的义务。

26.6 第三方服务。 

爱彼迎平台第三方网站、应用程序、服务或资源（「第三方服务」）的链接，而这些第三方服务所适用的条款和有关隐私的做法会与爱彼迎不同。爱彼迎对此类第三方服务的任何方面概不负责，提供此类第三方服务链接也不构成对他们的认可。

26.7 Google 条款。 

爱彼迎平台上的一些翻译由 Google 提供。Google 对翻译内容不作任何明示或默示的保证，包括关于准确性、可靠性的任何保证，以及关于适销性、适合特定目的和无侵权的任何默示保证。爱彼迎平台的某些部分使用 Google Maps/Earth 或高德的地图服务，包括 Google Maps 或高德地图应用程序接口（API）。您使用 Google Maps/Earth 时会受到 Google Maps/Google Earth 附加服务条款的约束。

26.8 Apple 条款。 

从 Apple App Store 访问或下载我们的应用程序，即表示您同意遵守 Apple 授权应用程序终端用户许可协议。

26.9 平台内容。 

通过爱彼迎平台提供的内容，包括但不限于商标、商业外观、发明、算法、计算机程序（源代码和目标代码）、客户和营销信息以及其他内容（「平台内容」），无论是否已注册，均受版权、商标、专利、商业秘密、专有技术和/或美国及其他国家/地区的其他法律保护。您承认该平台内容的所有知识产权均为爱彼迎和/或其许可方的专有财产，并同意您不会删除、更改或遮挡任何版权、商标、服务标识或其他所有权声明。您不得使用、复制、改编、修改、创制衍生作品、传播、许可、出售、转让、公开展示、公开表演、传输、广播或以其他方式利用通过爱彼迎平台访问的任何平台内容，除非您是该平台内容的合法所有者，或本《服务条款》明确准许。在遵守本《服务条款》的前提下，爱彼迎授予您有限、非排他、不得再许可、可撤销、不可转让的许可，准许您：(i) 在您的个人设备上下载和使用爱彼迎平台移动应用程序；及 (ii) 访问和浏览爱彼迎平台上或通过爱彼迎平台您可访问的任何平台内容，但仅供您个人使用，不得用于商业目的。

26.10 Airbnb.org. 

Airbnb.org 是一家非营利公司，根据美国《国内税收法》第 501 (c)(3) 款，作为公共慈善机构经营，可免缴所得税。爱彼迎不拥有或控制 Airbnb.org。Airbnb.org 管理多项慈善计划，惠及广大房东/体验达人、房客/体验参与者及公众。

26.11 不可抗力。 

爱彼迎对因其无法合理控制、即使尽一切努力仍无法避免的异常或不可预见的情况造成的任何延误或未能履行的义务概不负责，包括但不限于天灾、自然灾害、战争、恐怖主义、骚乱、禁运、民事或军事当局的行为、火灾、洪水、事故、流行病、传染病或疾病、罢工，或交通设施、燃料、能源、劳动力或材料的短缺。

26.12 电子邮件和短信。 

您将使用您为您的爱彼迎账号提供的邮箱或其他联系方式接收来自我们的管理性通讯。在额外的电子邮件订阅计划中注册不会影响这些管理性电子邮件的频率，但您应该会收到针对您订阅的计划的额外电子邮件。您可能也会收到我们的促销电子邮件。这些促销电子邮件不收取任何费用，但可能会产生第三方数据费。您可以使用账号设置中的通知偏好设置来控制您是否接收推广电子邮件。请注意，如果您禁用某些沟通设置或没有爱彼迎账号，您将无法受益于某些优惠活动。在美国，如果您同意接收爱彼迎的短信（SMS），将会受到短信条款的约束。

26.13 联系我们。 

如果对本《服务条款》有任何疑问，请通过邮件与我们联系。

附表 1 - 订约实体

Thank you for using Airbnb!

These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and Airbnb that govern your use of the websites, applications, and other offerings from Airbnb (collectively, the “Airbnb Platform”). When used in these Terms, “Airbnb,” “we,” “us,” or “our” refers to the Airbnb entity set out on Schedule 1 with whom you are contracting.

The Airbnb Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). You must register an account to access and use many features of the Airbnb Platform, and must keep your account information accurate. As the provider of the Airbnb Platform, Airbnb does not own, control, offer or manage any Listings or Host Services. Airbnb is not a party to the contracts concluded directly between Hosts and Guests, nor is Airbnb a real estate broker, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. Airbnb is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Airbnb’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Airbnb payment entities ("Airbnb Payments").

If you Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.

Table of Contents

Guest Terms

1. Our Mission.

2. Searching and Booking on Airbnb.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

4. Your Responsibilities.

Host Terms

5. Hosting on Airbnb.

6. Managing Your Listing.

7. Cancellations, Travel Issues, and Booking Modifications.

8. Taxes.

General Terms

9. Reviews

10. Content.

11. Fees.

12. Airbnb Platform Rules.

13. Termination, Suspension and other Measures.

14. Modification of these Terms.

15. Resolving Complaints and Damage Claims.

16. Airbnb’s Role.

17. Member Accounts.

18. Disclaimer.

19. Liability.

20. Indemnification.

21. Contracting Entities.

22. Applicable law and Jurisdiction.

23. Miscellaneous.

24. United States Dispute Resolution and Arbitration Agreement.

Additional Terms Specific to Business Hosts

25. Business Users.

26. Termination, Suspension and other Measures.

27. Complaints Handling and Mediation.

28. Access to Data.

29. Additional Distribution Channels.

Schedule 1 - Contracting Entities

Guest Terms

1. Our Mission.

Our mission is to create a world where you can belong anywhere. From cabins to castles to cooking classes, browse through millions of Listings to find the ones that fit the way you like to travel. Learn more about a Listing by reviewing the description and photos, the Host profile, and past Guest reviews. If you have questions, just message the Host.

2. Searching and Booking on Airbnb.

2.1 Searching. You can search for Host Services by using criteria like the type of Host Service, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, Reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights), and more. Learn more about search results in our Help Center.

2.2 Booking. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Airbnb’s service fee, offline fees, taxes and any other items identified during checkout (collectively, “Total Price”). You are also agreeing that Airbnb Payments may charge and collect any security deposit identified during checkout. When you receive the booking confirmation, a contract for Host Services (sometimes called a reservation in these Terms) is formed directly between you and the Host. The cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout form part of your contract with the Host. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.

2.3 Accommodation Reservations. An Accommodation reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.

2.4 Reservations for Experiences and Other Host Services. An Experience or other Host Service reservation entitles you to participate in, attend, or use that Host Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Host Service. Except where expressly authorized, you may not allow any person to join a Host Service unless they are included as an additional guest during the booking process.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

3.1 Cancellations, Travel Issues, and Refunds. In general, if you cancel a reservation, the amount refunded to you is determined by the cancellation policy that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a reservation, you may be entitled to a partial or full refund under our Extenuating Circumstances Policy. If the Host cancels, or you experience a Travel Issue (as defined in our Guest Refund Policy), you may be entitled to rebooking assistance or a partial or full refund under our Guest Refund Policy. Different policies apply to certain categories of Listings; for example Experiences reservations are governed by the Experiences Guest Refund Policy. See each Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Airbnb by contacting our customer service.

3.2 Booking Modifications. Hosts and Guests are responsible for any booking modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees or taxes associated with any Booking Modification.

4. Your Responsibilities.

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, and (ii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

Host Terms

5. Hosting on Airbnb.

5.1 Host. As a Host, Airbnb offers you the opportunity to share your Accommodation, Experience, or other Host Service with our vibrant community of Guests - and earn money doing it. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Listing.

5.2 Contracting with Guests. When you accept a booking request, or receive a booking confirmation through the Airbnb Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Airbnb’s service fee (and applicable taxes) for each booking. Airbnb Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Guests must: (i) be consistent with these Terms, our Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

5.3 Independence of Hosts. Your relationship with Airbnb is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Airbnb, except that Airbnb Payments acts as a payment collection agent as described in the Payments Terms. Airbnb does not direct or control your Host Service and you understand that you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them.

6. Managing Your Listing.

6.1 Creating and Managing Your Listing. The Airbnb Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, security deposits, offline fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Host Services and suggest you carefully review policy terms and conditions like coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay. Any offer of an Experience is subject to our Additional Terms for Experience Hosts.

6.2 Know Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours or operating a vehicle). In some places, the Host Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Guests and additional obligations for Hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Host Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Host Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.

6.3 Search Ranking. The ranking of Listings in search results on the Airbnb Platform depends on a variety of factors, including these main parameters:

• Guest search parameters (e.g. number of Guests, time and duration of the trip, price range),
• Listing characteristics (e.g. price, calendar availability, number and quality of images, Reviews, type of Host Service, host status, age of the Listing, average Guest popularity),
• Guest booking experience (e.g. customer service and cancellation history of the Host, ease of booking),
• Host requirements (e.g. minimum or maximum nights, booking cut-off time), and
• Guest preferences (e.g. previous trips, saved Listings, location from where the Guest is searching).

Search results may appear different on our mobile application than they appear on our website. Airbnb may allow Hosts to promote their Listings in search or elsewhere on the Airbnb Platform by paying an additional fee. More information about the factors that determine how your Listing appears in search results, our current promotional programs (if any) and how we identify promoted Content can be found in our Help Center.

6.4 Your Responsibilities. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Host Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Airbnb Platform except those expressly authorized by our Offline Fee Policy. Do not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Airbnb Platform in violation of our Off-Platform Policy.

6.5 Hosting as a Team or Organization. If you work with a co-host or host as part of a team, business or other organization, the entity and each individual who participates in providing Host Services, is responsible and liable as a Host under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct Airbnb to transfer a portion of your payout to a co-host or other Hosts, or send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.

7. Cancellations, Travel Issues, and Booking Modifications.

7.1 Cancellations and Travel Issues. In general, if a Guest cancels a reservation, the amount paid to you is determined by the cancellation policy that applies to that reservation. As a host, you should not cancel on a Guest without a valid reason under our Extenuating Circumstances Policy or applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences. If: (i) a Guest experiences a Travel Issue (as defined by the Guest Refund Policy), (ii) an Extenuating Circumstance arises, or (iii) a reservation is cancelled under Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the cancellation. If a Guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Airbnb exceeds your payout, Airbnb (via Airbnb Payments) may recover that amount from you, including by offsetting the refund against your future payouts. You agree that Airbnb’s Guest Refund Policy, Extenuating Circumstances Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a reservation and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest under one of these policies, we may delay release of any payout for that reservation until a refund decision is made. If you Host an Experience please note that the Experience Cancellation Policy, Experiences Guest Refund Policy and different cancellation fees and consequences apply to your reservations. See each Policy for details about what is covered, and what your payout will be in each situation. You may appeal a decision by Airbnb by contacting our customer service.

7.2 Booking Modifications. Hosts and Guests are responsible for any Booking Modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.

8. Taxes.

8.1 Host Taxes. As a host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes ("Taxes").

8.2 Collection and Remittance by Airbnb. In jurisdictions where Airbnb facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize Airbnb to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Airbnb are identified to Members on their transaction records, as applicable. Airbnb may seek additional amounts from Members (including by deducting such amounts from future payouts) in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by Airbnb is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.

8.3 Tax Information. In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Airbnb may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Host Services to facilitate accurate tax reporting by our Guests and their organizations.

General Terms

9. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy or Review Policy. Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.

10. Content.

Parts of the Airbnb Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Airbnb a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Airbnb Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where Airbnb pays for the creation of Content or facilitates its creation, Airbnb may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Airbnb the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. You agree that Airbnb may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Airbnb does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

11. Fees.

Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for use of the Airbnb Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Except as otherwise provided on the Airbnb Platform, service fees are non-refundable. Airbnb reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 13.2.

12. Airbnb Platform Rules.

12.1 Rules. You must follow these rules and must not help or induce others to break or circumvent these rules.

• Act with integrity and treat others with respect
  • Do not lie, misrepresent something or someone, or pretend to be someone else.
  • Be polite and respectful when you communicate or interact with others.
  • Follow our Nondiscrimination Policy and do not discriminate against or harass others.
• Do not scrape, hack, reverse engineer, compromise or impair the Airbnb Platform
  • Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Airbnb Platform.
  • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Airbnb Platform or Content.
  • Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Airbnb Platform.
  • Do not take any action that could damage or adversely affect the performance or proper functioning of the Airbnb Platform.
• Only use the Airbnb Platform as authorized by these Terms or another agreement with us
  • You may only use another Member’s personal information as necessary to facilitate a transaction using the Airbnb Platform as authorized by these Terms.
  • Do not use the Airbnb Platform, our messaging tools, or Members’ personal information to send commercial messages without their express consent.
  • You may use Content made available through the Airbnb Platform solely as necessary to enable your use of the Airbnb Platform as a Guest or Host.
  • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
  • Do not request, make or accept a booking or any payment outside of the Airbnb Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy for exceptions.
  • Do not require or encourage Guests to open an account, leave a review, or otherwise interact, with a third party website, application or service before, during or after a reservation, unless authorized by Airbnb.
  • Do not engage in any practices that are intended to manipulate our search algorithm.
  • Do not book Host Services unless you are actually using the Host Services.
  • Do not use, copy, display, mirror or frame the Airbnb Platform, any Content, any Airbnb branding, or any page layout or design without our consent.
• Honor your legal obligations
  • Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
  • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
  • Read and follow our Terms, Policies and Standards.
• Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your reservation that violates our rules for parties and events, as incorporated by reference herein.
• Do not use the name, logo, branding, or trademarks of Airbnb or others without permission.
• Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Airbnb branding.
• Do not offer Host Services that violate the laws or agreements that apply to you.
• Do not offer or solicit prostitution or participate in or facilitate human trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Airbnb. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to Airbnb. If you reported an issue to local authorities, Airbnb may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Airbnb Platform infringes copyrights, please notify us in accordance with our Copyright Policy.

13. Termination, Suspension and other Measures.

13.1 Term. The agreement between you and Airbnb reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an email or by deleting your account. Airbnb may terminate this agreement for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Airbnb may also terminate this agreement immediately and without prior notice and stop providing access to the Airbnb Platform if (i) you materially breach these Terms or our Policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent behavior of a Member), or (iv) your account has been inactive for more than two years.

13.3 Member Violations. If (i) you breach these Terms, our Policies, or our Standards, (ii) you violate applicable laws, regulations or third party rights, (iii) you have repeatedly received poor Reviews or Airbnb otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties, Airbnb may:

• suspend or limit your access to or use of the Airbnb Platform and/or your account;
• suspend or remove Listings, Reviews, or other Content;
• cancel pending or confirmed bookings; or
• suspend or revoke any special status associated with your account.

In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by Airbnb and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

13.4 Legal Mandates. Airbnb may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Host and terminate your Airbnb account, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Airbnb Platform has been limited, or your Airbnb account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Airbnb Platform through an account of another Member.

13.6 Appeal. If Airbnb takes any of the measures described in this Section 13 you may appeal such a decision by contacting our customer service.

14. Modification of these Terms.

Airbnb may modify these Terms at any time. When we make changes to these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Terms.

15. Resolving Complaints and Damage Claims.

If a Member provides evidence that another Member has culpably damaged their real or personal property ("Damage Claim"), the complaining Member can seek compensation through the Resolution Center. If the complaining Member escalates a Damage Claim to Airbnb, the other Member will be given an opportunity to respond. If the responding Member agrees to pay, or Airbnb determines under consideration of any applicable statutory rules on the burden of proof that they are responsible for the Damage Claim, Airbnb via Airbnb Payments can collect any sums required to cover the Damage Claim from the responding Member and/or against any security deposit. Airbnb may also pursue against you any remedies it may have available under applicable law. You agree to cooperate in good faith, provide any information Airbnb requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Host Services. You may appeal a decision by Airbnb by contacting our customer service. Any decisions made by Airbnb in relation to a Damage Claim do not affect your contractual and statutory rights. Your right to take legal action before a court of law remains unaffected.

16. Airbnb’s Role.

We offer a platform that enables Members to publish, offer, search for, and book Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Airbnb is not and does not become a party to or other participant in any contractual relationship between Members. Airbnb is not acting as an agent for any Member except for where Airbnb Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using Airbnb, we do not and cannot control the conduct or performance of Guests and Hosts and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that Airbnb has no general obligation to monitor the use of the Airbnb Platform and verify information provided by our Members, but has the right to review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Airbnb Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service. Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by Airbnb with respect to any investigation undertaken by Airbnb regarding the use or abuse of the Airbnb Platform.

17. Member Accounts.

You must register an account to access and use many features of the Airbnb Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Airbnb Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Airbnb if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Airbnb Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

18. Disclaimer.

We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party and we do not warrant that verification, identity or background checks conducted on Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member being "verified" (or similar language) indicate only that the Member or Airbnb has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Airbnb Platform. Airbnb may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Airbnb Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Airbnb Platform.

19. Liability.

Airbnb is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. For any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents Airbnb’s liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of Airbnb in whose proper fulfillment you regularly trust and must trust for the proper execution of the contract. Any additional liability of Airbnb is excluded.

20. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Policies or Standards, (ii) your improper use of the Airbnb Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

21. Contracting Entities.

Based on your country of residence or establishment and what you are doing on the Airbnb Platform, Schedule 1 below sets out the Airbnb entity with whom you are contracting. If we identify through the Airbnb Platform, an Airbnb entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the Airbnb entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of the EEA, Switzerland or the United Kingdom, the Airbnb company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

22. Applicable law and Jurisdiction.

These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

23. Miscellaneous.

23.1 Other Terms Incorporated by Reference. Our Host Guarantee Terms, Japan Host Insurance Terms, Guest Refund Policy, Experiences Guest Refund Policy, Content Policy, Nondiscrimination Policy, Extenuating Circumstances Policy, Policies, Standards and other supplemental policies and terms linked to in these Terms apply to your use of the Airbnb Platform, are incorporated by reference, and form part of your agreement with Airbnb.

23.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between Airbnb and you pertaining to your access to or use of the Airbnb Platform and supersede any and all prior oral or written understandings or agreements between Airbnb and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Airbnb. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 24.11 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

23.3 No Waiver. Airbnb’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

23.4 Assignment. You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Airbnb's prior written consent. Airbnb may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time pursuant to Section 13.2 remains unaffected.

23.5 Notice. Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Airbnb via email, Airbnb Platform notification, messaging service (including SMS and WeChat), or any other contact method we enable you to provide. If a notification relates to a booking or Listing in Japan, you agree and acknowledge that such notifications via electronic means in lieu of a written statement, satisfies Airbnb’s obligations under Article 59 (1) of the Japanese Housing Accommodation Business Act.

23.6 Third-Party Services. The Airbnb Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Airbnb is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

23.7 Google Terms. Some translations on the Airbnb Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Airbnb Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

23.8 Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.

23.9 Airbnb Platform Content. Content made available through the Airbnb Platform may be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Airbnb and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Airbnb Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Airbnb grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Airbnb Platform and accessible to you, solely for your personal and non-commercial use.

23.10 Airbnb.org. Airbnb.org is a nonprofit corporation exempt from income taxation under U.S. Internal Revenue Code Section 501(c)(3), operating as a public charity. Airbnb.org is not owned or controlled by Airbnb. Airbnb.org administers a number of charitable programs that benefit our Host and Guest communities and the public.

23.11 Force Majeure. Airbnb shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

23.12 Emails and SMS. You will receive administrative communications from us using the email address or other contact information you provide for your Airbnb account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Airbnb Account. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms.

23.13 Contact Us. If you have any questions about these Terms please email us.

24. United States Dispute Resolution and Arbitration Agreement.

24.1 Application. This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Airbnb in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 24 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

24.2 Overview of Dispute Resolution Process. Airbnb is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 24 applies: (1) an informal negotiation directly with Airbnb’s customer service team (described in paragraph 24.3, below), and if necessary (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and Airbnb each retain the right to seek relief in small claims court as an alternative to arbitration.

24.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30 days prior to initiating an arbitration, you and Airbnb each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Airbnb by mailing it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. Airbnb will send its notice of dispute to the email address associated with your Airbnb account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org). 

24.4 Agreement to Arbitrate. You and Airbnb mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Airbnb Platform, Host Services, or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Airbnb agree that the arbitrator will decide that issue.

24.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 22 of the Terms of Service for Non-European Users): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or (iii) a request for the remedy of public injunctive relief. You and Airbnb agree that the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

24.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules“) then in effect, except as modified here. The AAA Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand (available at www.adr.org) must be filed with the AAA and provided to the other party, as specified in the AAA rules.

24.7 Modification to AAA Rules - Arbitration Hearing/Location. In order to make the arbitration most convenient to you, Airbnb agrees that any required arbitration hearing may be conducted, at your option: (a) in the U.S. county where you reside; (b) in San Francisco County; (c) via phone or video conference; or (d) if all parties agree, by solely the submission of documents to the arbitrator.

24.8 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, Airbnb will pay all arbitration fees and expenses. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.

24.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

24.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

24.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

24.12 Severability. Except as provided in Section 24.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

24.13 Changes to Agreement to Arbitrate. If Airbnb changes this Section 24 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Airbnb.

24.14 Survival. Except as provided in Section 24.12, and subject to Section 13.6 of the Terms of Service for Non-European Users this Section 24 will survive any termination of these Terms and will continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb Account.

Additional Terms Applicable to Business Users

If you are a Business User as defined in Section 25 of these Terms, the following additional terms will apply to you:

25. Business Users.

You are a “Business User” for the purposes of these Terms if (i) your place of residence or establishment is within the EEA or the United Kingdom, (ii) you fully meet the definition of a ‘business user’ outlined in Article 2 (1) of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (“Platform to Business Regulation”), and (iii) you have notified Airbnb that you are a Business User by adding your business details to your Airbnb account. You are responsible for keeping your business details accurate and up to date.

26. Termination, Suspension and other Measures.

In case we take any of the measures according to Section 13.2 and 13.3, you will be given the opportunity to clarify the facts and circumstances leading to such a measure in the framework of our internal complaint-handling process as described in Section 27.

27. Complaints Handling and Mediation.

We want to be transparent about how we handle complaints and aim to treat all Business Users fairly. Our Help Center explains how you can access our internal complaint-handling system and what you can expect as a Business User when you make a complaint in relation to issues falling under the remit of Article 11 (1) of the Platform to Business Regulation. It also sets out the details of the mediation service that you can use in the event that such a complaint is not resolved.

28. Access to Data.

Business Users have access to personal and other data in their Airbnb account and host dashboard which is provided by the Business User, their Guests or generated through the use of the Airbnb Platform and which is necessary for the performance of their Host Services as well as aggregated information about searches, bookings and the performance of their listings. Our Privacy Policy sets out the categories of personal data and other data we collect, how we use, process, disclose and retain it, and how you can access it and exercise your data rights.

29. Additional Distribution Channels.

Airbnb operates an affiliate program through which Listings may be featured on third party websites, such as those for online travel sites, media outlets, loyalty programs, and search aggregators. Listings may also appear in advertisements for Airbnb published on third party websites from time to time.

Schedule 1 - Contracting Entities

Terms of Service for Australian Users

These Terms of Service for Australian Users (“Terms”) are subject to the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These Terms (including Sections 1.3, 3, 5.3, 5.4, 5.5, 10, 17, 18 and 19) apply to the maximum extent permitted by the Australian Consumer Law.

Section 23 of these Terms contains an arbitration agreement and class action waiver that applies to all claims brought against Airbnb in the United States. Please read them carefully.

Last Updated: January 25, 2024

Thank you for using Airbnb!

When used in these Terms, “Airbnb,” “we,” “us,” or “our” refers to the Airbnb entity set out on Schedule 1 with whom you are contracting.

The Airbnb Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests". Hosts offer accommodations (“Accommodations”), activities, excursions and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”).

As the provider of the Airbnb Platform, Airbnb does not own, control, offer or manage any Listings, Host Services, or tourism services. Airbnb is not a party to the contracts entered into directly between Hosts and Guests, nor is Airbnb a real estate broker, travel agency, or insurer. Airbnb is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Airbnb’s role see Section 15.

Table of Contents for Australian Users

Guest Terms

1. Searching and Booking on Airbnb.

2. Cancellations, Reservation Issues, Refunds and Booking Modifications.

3. Your Responsibilities and Assumption of Risk.

Host Terms

4. Hosting on Airbnb.

5. Managing Your Listing.

6. Cancellations, Reservation Issues, and Booking Modifications.

7. Taxes.

General Terms

8. Reviews.

9. Content.

10. Fees.

11. Airbnb Platform Rules.

12. Termination, Suspension and other Measures.

13. Modification.

14. Resolving Complaints and Damage Claims.

15. Airbnb’s Role.

16. Member Accounts.

17. Disclaimer of Warranties.

18. Limitations on Liability.

19. Indemnification.

20. Contracting Entities.

21. Applicable law and Jurisdiction.

22. Miscellaneous.

23. United States Dispute Resolution and Arbitration Agreement.

Additional Terms for Experience Hosts

24. Experience Host Terms.

Schedule 1 - Contracting Entities

Guest Terms

1. Searching and Booking on Airbnb.

1.1 Searching.

You can search for Host Services by using criteria like the type of Host Service, type of listing, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights), and more. Learn more about search results in our Help Center.

1.2 Booking.

When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Airbnb’s service fee, offline fees, taxes, and any other items identified during checkout (collectively, “Total Price”). If you choose to pay using a currency that differs from the currency set by the Host for their Listing, the price displayed to you prior to you completing payment is based on a currency conversion rate determined by us. You are also agreeing that Airbnb via Airbnb Payments may charge the Payment Method (as defined in the Payment Terms) used to book the Listing in order to collect Damage Claim (as defined in Section 14) amounts. If you choose to pay using a currency that differs from the currency set by the Host for their Listing, the price displayed to you is based on a currency conversion rate determined by us. When you receive the booking confirmation, a contract for Host Services (a "Reservation") is formed directly between you and the Host. By making a Reservation you are agreeing to the terms of the contract. The terms of the contract include these Terms, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these terms of the contract including these Terms and all terms of the Reservation including all rules, standards, policies, and requirements prior to booking a Listing. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.

1.3 Accommodation Reservations.

An Accommodation Reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) permitted by applicable law. If you stay past checkout, the Host has the right to make you leave in a manner permitted by applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.

1.4 Reservations for Experiences and Other Host Services.

An Experience or other Host Service Reservation entitles you to participate in, attend, or use that Experience or Host Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Experience or Host Service. Except where expressly authorized, you may not allow any person to join an Experience or Host Service unless they are included as an additional guest during the booking process.

2. Cancellations, Reservation Issues, Refunds and Booking Modifications.

2.1 Cancellations, Reservation Issues, and Refunds.

In general, if you cancel a Reservation, the amount refunded to you is determined by the Host’s cancellation policy that applies to that Reservation, as displayed on the Listing page at the time of booking. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a Reservation, you may be entitled to a partial or full refund under our Major Disruptive Events Policy. If the Host cancels, or you experience a Reservation Issue (as defined in our Rebooking and Refund Policy), you may be entitled to rebooking assistance or a partial or full refund under our Rebooking and Refund Policy. Different policies apply to certain categories of Listings; for example, Experiences reservations are governed by the Experiences Guest Refund Policy. See each Additional Legal Term or Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Airbnb by contacting our customer service.

2.2 Booking Modifications.

Guests and Hosts are responsible for any booking modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification, which are notified to them prior to choosing to proceed with the Booking Modification.

3. Your Responsibilities and Assumption of Risk.

3.1 Your Responsibilities.

To the maximum extent permitted by law, you are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, all areas and facilities where the Accommodation is located that the Host and Guest are legally entitled to use in connection with the Accommodation (“Common Areas”), or any Experience or other Host Service. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) or Common Areas in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable Damage Claim amounts, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

3.2 Your Assumption of Risk.

You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the risk arising out of your access to and use of the Airbnb Platform and any Content (as defined in Section 9), including your stay at any Accommodation, participation in any Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.

Host Terms

4. Hosting on Airbnb.

4.1 Host

As a Host, Airbnb offers you the right to use the Airbnb Platform in accordance with these Terms to share your Accommodation, Experience, or other Host Service with our vibrant community of Guests - and earn money doing it. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Listing.

4.2 Contracting with Guests

When you accept a booking request, or receive a booking confirmation through the Airbnb Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Airbnb’s service fee (and applicable guest taxes) for each booking. Airbnb Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplemental contract with Guests must: (i) be consistent with these Terms, our Additional Legal Terms, Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

4.3 Independence of Hosts

Your relationship with Airbnb is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Airbnb, except that Airbnb Payments acts as a payment collection agent as described in the Payments Terms. Airbnb does not direct or control your Host Service and you understand that you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them.

5. Managing Your Listing.

5.1 Creating and Managing Your Listing.

The Airbnb Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, offline fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. You are responsible for obtaining appropriate insurance for your Host Services and we suggest you carefully review policy terms and conditions including coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay. Any offer of an Experience is subject to our Additional Terms for Experience Hosts in Section 24.

5.2 Know Your Legal Obligations.

You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours or operating a vehicle). In some places, the Host Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Guests and additional obligations for Hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Host Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Host Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.

5.3 Search Ranking.

The ranking of Listings in search results on the Airbnb Platform depends on a variety of factors, including these main parameters:

• Guest search parameters (e.g. number of Guests, destination, time and duration of the trip, price range),
• Listing characteristics (e.g. location, price, calendar availability, number and quality of images, reviews, ratings and other quality signals, type or category of Host Service, Host status, length of time the Listing has been live on the Airbnb Platform, Guest engagement and popularity),
• Guest experience (e.g. customer service and cancellation history of the Host, ease of booking),
• Host and Listing requirements (e.g. minimum or maximum nights, booking cut-off time), and
• Guest preferences and history (e.g. previous trips, viewed and saved Listings, location from where the Guest is searching).

Search results may be different on our mobile application than on our website, and may also differ in the map view. Airbnb may allow Hosts to promote their Listings in search or elsewhere on the Airbnb Platform by paying an additional fee. More information about the factors that determine how your Listing appears in search results, our current promotional programs (if any) and how we identify promoted Content can be found in our Help Center.

5.4 Your Responsibilities.

To the maximum extent permitted by law, you are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Host Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Airbnb Platform except those expressly authorized by our Offline Fee Policy. Do not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Airbnb Platform in violation of our Off-Platform Policy.

5.5 Hosting as a Team or Organization.

To the maximum extent permitted by law, if you work with a co-host or host as part of a team, business or other organization, you are responsible and liable as a Host under these terms for the acts and omission of each entity and individual who participates in providing your Host Services and you are required to inform personnel engaged by you to deliver any Host Services of your obligations under these Terms. If you accept terms or enter into contracts with third parties, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct Airbnb to transfer a portion of your payout to a co-host or other Hosts, or send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.

5.6 Your Assumption of Risk.

You acknowledge that hosting carries inherent risks and agree that, to the maximum extent permitted by law, you assume the risk arising out of your access to and use of the Airbnb Platform, offering Host Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Airbnb Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Host Services.

6. Cancellations, Reservation Issues, and Booking Modifications.

6.1 Cancellations and Reservation Issues.

In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest without a valid reason under our Major Disruptive Events Policy or applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences. If: (i) a Guest experiences a Reservation Issue (as defined by the Rebooking and Refund Policy), (ii) a Major Disruptive Event arises, or (iii) a Reservation is cancelled under Section 12 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the cancellation. If a Guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Airbnb exceeds your payout, Airbnb (via Airbnb Payments) may recover that amount from you, including by deducting the refund against your future payouts. You agree that Airbnb’s Rebooking and Refund Policy, Major Disruptive Events Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Reservation and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest under one of these policies, we may delay release of any payout for that Reservation until a refund decision is made. If you host an Experience please note that the Experience Cancellation Policy, Experiences Guest Refund Policy and different cancellation fees and consequences apply to your Reservations. See each Policy for details about what is covered, and what your payout will be in each situation.

You may appeal a decision by Airbnb by contacting our customer service.

6.2 Booking Modifications.

Hosts and Guests are responsible for any Booking Modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification which are notified to them prior to choosing to proceed with the Booking Modification.

7. Taxes

7.1 Host Taxes.

As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable GST or other indirect taxes, occupancy taxes, sales, tourist or other taxes ("Taxes").

7.2 Collection and Remittance by Airbnb.

In jurisdictions where Airbnb facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize Airbnb to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Airbnb are identified to Members on their transaction records, as applicable. Airbnb may seek additional amounts from Members (including by deducting such amounts from future payouts) where Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by Airbnb is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.

7.3 Tax Information.

In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. Where applicable, if you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Airbnb may issue on your behalf invoices or similar documentation for GST or other Taxes for your Host Services to facilitate accurate tax reporting.

General Terms

8. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates these Terms, applicable law, or our Content Policy or Review Policy. Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.

9. Content.

Parts of the Airbnb Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Airbnb a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable license, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Airbnb Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where Airbnb pays for the creation of Content or facilitates its creation, Airbnb may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Airbnb the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. You agree that Airbnb may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Airbnb does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

10. Fees.

Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for the right to use the Airbnb Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Any applicable fees are disclosed to Guests before making a booking. Except as otherwise provided on the Airbnb Platform and to the extent permitted by law, service fees are non-refundable. Airbnb reserves the right to change the service fees at any time, and will provide Members at least 30 days’ notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 12.2.

11. Airbnb Platform Rules.

11.1 Rules.

You must follow these rules and must not help or induce others to break or circumvent these rules.

• Act with integrity and treat others with respect.
  • Do not lie, misrepresent something or someone, or pretend to be someone else.
  • Be polite and respectful when you communicate or interact with others.
  • Do not attempt to evade enforcement of these Terms, our Additional Legal Terms, Policies, or our Standards, such as by creating a duplicate account or listings.
  • Follow our Nondiscrimination Policy and do not discriminate against or harass others.
• Do not scrape, hack, reverse engineer, compromise or impair the Airbnb Platform.
  • Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Airbnb Platform.
  • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Airbnb Platform or Content.
  • Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Airbnb Platform.
  • Do not take any action that could damage or adversely affect the performance or proper functioning of the Airbnb Platform.
• Only use the Airbnb Platform as authorized by these Terms or another agreement with us.
  • You may only use another Member’s personal information as necessary to facilitate a transaction using the Airbnb Platform as authorized by these Terms.
  • Do not use the Airbnb Platform, our messaging tools, or Members’ personal information to send commercial messages without their express consent.
  • You may use Content made available through the Airbnb Platform solely as necessary to enable your use of the Airbnb Platform as a Guest or Host.
  • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
  • Do not request, make or accept a booking or any payment outside of the Airbnb Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy for exceptions.
  • Do not require or encourage Guests to open an account, leave a review, complete a survey, complete a survey, or otherwise interact, with a third party website, application or service before, during or after a Reservation, unless authorized by Airbnb.
  • Do not engage in any practices that are intended to manipulate our search algorithm.
  • Do not book Host Services unless you are actually using the Host Services.
  • Do not use, copy, display, mirror or frame the Airbnb Platform, any Content, any Airbnb branding, or any page layout or design without our consent.
• Honor your legal obligations.
  • Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
  • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
  • Read and follow our Terms, Additional Legal Terms, Policies and Standards.
  • Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your Reservation that violates our rules for parties and events, as incorporated by reference herein.
  • Do not use the name, logo, branding, or trademarks of Airbnb or others without permission, and only as set forth in our Trademark Guidelines.
  • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that is confusingly similar to any Airbnb trademarks, logos or branding. See our Trademark Guidelines for additional details.
    
  • Do not offer Host Services that violate the laws or agreements that apply to you. Do not offer or solicit prostitution or participate in or facilitate human trafficking.

11.2 Reporting Violations.

If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Airbnb. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to Airbnb. If you reported an issue to local authorities, Airbnb may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

11.3 Copyright Notifications.

If you believe that Content on the Airbnb Platform infringes copyrights, please notify us in accordance with our Copyright Policy.

12. Termination, Suspension and other Measures.

12.1 Term.

The agreement between you and Airbnb reflected by these Terms is effective when you access the Airbnb Platform (for example to create an account) and remains in effect until either you or we terminate the agreement in accordance with these Terms.

12.2 Termination.

You may terminate this agreement for any reason and at any time by sending us an email or by deleting your account, or in the case of Experiences, by removing all of your Experiences from the Airbnb Platform. Airbnb may terminate this agreement, stop providing access to the Airbnb Platform, deactivate your account, remove your Listing(s), or any combination thereof, for any reason (including if your account has been inactive for more than two years) by providing you 30 days’ notice via email or using any other contact information you have provided for your account. Airbnb may also terminate this agreement, stop providing access to the Airbnb Platform, deactivate your account, remove your Listing(s), or any combination thereof, immediately and without prior notice if (i) you materially breach these Terms or our Additional Legal Terms, or Policies, (ii) you materially fail to comply with the standards and requirements for Experiences; (iii) you violate applicable laws, or (iv) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent behavior of a Member).

Airbnb reserves the right to change our services, including to add or remove features and functionalities or change the types of Listings we accept or allow on the platform, including but not limited to: improve or update our services, prevent abuse, or respond to legal requirements. If we make material changes, we will provide you with 30 days’ advance notice, unless the changes are to prevent abuse or respond to legal requirements.

12.3 Member Violations.

If (i) you breach these Terms, our Additional Legal Terms, Policies, or our Standards, (ii) you violate applicable laws, regulations, or third-party rights, (iii) you provide Content that is illegal or incompatible with these Terms, (iv) you have repeatedly received poor reviews or Airbnb otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly canceled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is reasonably necessary to protect the personal safety or property of Airbnb, its Members, or third parties, Airbnb may:

• suspend or limit your access to or use of the Airbnb Platform and/or your account;
• suspend, remove, disable access to, or restrict visibility of Listings, reviews, or other Content;
• cancel pending or confirmed bookings; or
• suspend or revoke any special status associated with your account.

In case of non-material breaches or where otherwise reasonable, you will be given reasonable notice of any actions that Airbnb proposes to take and an opportunity to remedy the non-material breach (if it is capable of remedy), unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

12.4 Legal Mandates.

Airbnb may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 12.3.

12.5 Effect of Termination.

If you are a Host and terminate your Airbnb account, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy as specified on the Listing at the time of booking. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Airbnb Platform has been limited, or your Airbnb account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Airbnb Platform through an account of another Member.

12.6 Survival.

Sections 1, 2.1, 3, 4.2, 4.3, 5.2, 5.4, 5.5, 6.1, 7, 8, 9, 10, 11, 12.3, 12.4, 12.5, 12.7, 14, 15, 16, 17, 18, 19, 20, 21 and 22 survive expiry or termination, together with any other terms that, by reasonable implication or to give them efficacy are, or are intended, to be performed in whole or in part after the expiry or termination of this agreement.

12.7 Appeal.

If Airbnb takes any of the measures described in this Section 12 you may appeal such a decision by contacting our customer service.

13. Modification of these Terms.

Airbnb may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email, notifications through the Airbnb Platform, messaging service, or any other contact method made available by us and selected by you at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Terms.

14. Resolving Complaints and Damage Claims.

14.1

If a Member provides valid evidence that you, your guest(s), or your pet(s) have culpably:

(i) damaged the complaining Member’s, or the Accommodation owner’s (where the Accommodation owner is not also the Host), real or personal property, or real or personal property the complaining Member is responsible for, or has an economic interest in;

(ii) caused loss of booking income for bookings via the Airbnb Platform or other consequential damages which result directly from the damage caused under (i) above; or

(iii) otherwise caused the complaining Member to incur cleaning costs in excess of the Member’s cleaning fee (each of (i), (ii), and (iii) being a "Damage Claim"),

the complaining Member can notify Airbnb and/or seek compensation through the Resolution Center. You will be notified of the Damage Claim and given an opportunity to respond. If you agree to pay, or if the Damage Claim is escalated to Airbnb and Airbnb reasonably determines that the Damage Claim is valid and you are responsible for the Damage Claim, Airbnb via Airbnb Payments can collect the amount of the Damage Claim from you.

14.2

If the Host and Guest cannot resolve, or a Guest fails to pay a Damage Claim, the Host may notify Airbnb through the Resolution Center under the terms of the Host Damage Protection Terms and seek compensation. Airbnb will review the Damage Claim and ask the Host to provide any required evidence (e.g. through appropriate documents, photos, invoices, or third- party experts) which substantiates the Damage Claim and the Damage Claim amount. The Guest will be given the opportunity to respond and provide any relevant counter evidence. If Airbnb reasonably determines, under (i) consideration of the evidence provided; (ii) the Host Damage Protection Terms; and (iii) applicable statutory rules on the burden of proof, that the Guest is responsible for the Damage Claim, Airbnb (via Airbnb Payments) will pay out the Damage Claim to the Host. If Airbnb pays out the Damage Claim to the Host, Airbnb may collect the amount of the Damage Claim from the Guest, including by charging the Guest’s Payment Method up to a maximum amount of $500 USD. Airbnb may also pursue claims for recovering Damage Claims amounts, including amounts exceeding the maximum amount applicable for charging the Guest’s Payment Method, against a Guest using any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against a Guest. Members may appeal a decision by Airbnb by contacting our customer service. As between Members and Airbnb, the burden of proof regarding the Damage Claim and the Damage Claim amount always lies with Airbnb.

14.3

You agree to cooperate in good faith, provide any information Airbnb requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Host Services.

14.4

Any decisions made by Airbnb in relation to a Damage Claim will not affect your contractual or statutory rights.

15. Airbnb’s Role

We offer you the right to use a platform that enables Members to publish, offer, search for, and book Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Airbnb is not and does not become a party to or other participant in any contractual relationship between Members. Airbnb is not acting as an agent for any Member except for where Airbnb Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using Airbnb, we do not and cannot control the conduct or performance of Guests and Hosts and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that Airbnb has the right, but does not have any obligation to monitor the use of the Airbnb Platform and verify information provided by our Members. For example, we may review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Airbnb Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service. Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by Airbnb with respect to any investigation undertaken by Airbnb regarding the use or abuse of the Airbnb Platform.

16. Member Accounts.

You must register an account to access and use many features of the Airbnb Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Airbnb Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Airbnb if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Airbnb Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

17. Warranties.

We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party. To the maximum extent permitted by law, we do not warrant the performance or non-interruption of the Airbnb Platform and we do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member or Listing being "verified" (or similar language) indicate only that the Member or Listing or Airbnb has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Airbnb Platform. Airbnb may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Airbnb Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Airbnb Platform.

18. Limitations on Liability.

To the maximum extent permitted by law, no party, including Airbnb’s affiliates and personnel, or any other party involved in creating, producing, or delivering the Airbnb Platform or any Content, will be liable for any incidental, special, exemplary or consequential damages. Incidental, special, exemplary or consequential damages include, to the maximum extent permitted by law, lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services. Neither is Airbnb liable nor any other party liable, to the extent permitted by law, for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Airbnb Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Airbnb Platform, or (iv) the publishing or booking of a Listing, including the provision or use of Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Airbnb has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.

Except for (i) Airbnb’s obligation to transmit payments to Hosts under these Terms, (ii) Airbnb’s obligation to make payments under the Airbnb Host Damage Protection, which contains its own limitations of liability, and (iii) Airbnb’s wilful breach of these Terms, to the maximum extent permitted by law, in no event shall Airbnb’s aggregate liability for any claim or dispute arising out of or in connection with these Terms, interaction with any Members, or use of or inability to use the Airbnb Platform, any Content, or any Host Service, exceed: (A) to Guests, three (3) times the amount you paid for the relevant Reservation(s) giving rise to the liability, or (B) to Hosts, three (3) times the amount paid to you for the relevant Reservation(s) giving rise to the liability.

Except in the case of a Member’s wilful breach of these Terms, to the maximum extent permitted by law, in no event shall a Member’s liability to Airbnb or any other party involved in creating, producing, or delivering the Airbnb Platform or any Content for any claim or dispute arising out of or in connection with these Terms, interaction with any Member, or use of or inability to use the Airbnb Platform, any Content, or any Host Service exceed: (A) in the case of Guests, three (3) times the amount you paid for the relevant Reservation(s) giving rise to the liability, or (B) in the case of Hosts, three (3) times the amount paid to you for the relevant Reservation(s) giving rise to the liability.

19. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Additional Legal Terms, Policies or Standards, (ii) your improper use of the Airbnb Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your negligence or breach of a contractual obligation or, to the maximum extent permitted by law, the negligence and breach of a contractual obligation by those third parties for whose acts and omissions you are responsible under Sections 3.1 and 5.4 above.

20. Contracting Entities.

Based on your country of residence or establishment and what you are doing on the Airbnb Platform, Schedule 1 below sets out the Airbnb entity with whom you are contracting. If we identify through the Airbnb Platform, an Airbnb entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the Airbnb entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of Australia, the Airbnb company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

21. Applicable law and Jurisdiction.

These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

22. Miscellaneous

22.1 Other Terms Incorporated by Reference.

There are documents, policies and standards referred to in and linked from these Terms (including on our Additional Legal Terms page), which apply to your use of the Airbnb Platform, which are incorporated by reference to these Terms, and form part of the binding legal agreement between you and Airbnb.

22.2 Interpreting these Terms.

Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between Airbnb and you pertaining to your access to or use of the Airbnb Platform and supersede any and all prior oral or written understandings or agreements between Airbnb and you. This Section does not exclude a party’s liability for prior false, misleading or deceptive statements or misrepresentations, where oral or written. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Airbnb. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 23.12 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

22.3 No Waiver.

Subject to any limitation expressly stated in these Terms, or any document policy or standard incorporated into them, neither Airbnb’s or a Member’s failure to enforce any right or provision in these Terms will constitute a waiver of such right or provision unless acknowledged and agreed between the relevant parties in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

22.4 Assignment.

You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Airbnb's prior written consent (not to be unreasonably withheld or delayed). Airbnb may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time pursuant to Section 12.2 remains unaffected.

22.5 Notice.

Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Airbnb via email, Airbnb Platform notification, messaging service (including SMS and WeChat), or any other contact method we enable you to provide. If a notification relates to a booking or Listing in Japan, you agree and acknowledge that such notifications via electronic means in lieu of a written statement, satisfies Airbnb’s obligations under Article 59 (1) of the Japanese Housing Accommodation Business Act.

22.6 Third-Party Services.

The Airbnb Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Airbnb is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

22.7 Google Terms.

Some translations on the Airbnb Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Airbnb Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

22.8 Apple Terms.

If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.

22.9 Airbnb Platform Content.

Content made available through the Airbnb Platform, including without limitation trademarks, trade dress, inventions, algorithms, computer programs (in source code and object code), customer and marketing information and other content (“Platform Content”), whether registered or unregistered, may be protected by copyright, trademark, patent, trade secrets, know how, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Platform Content are the exclusive property of Airbnb and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Platform Content accessed through the Airbnb Platform except to the extent you are the legal owner of that Platform Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Airbnb grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Platform Content made available on or through the Airbnb Platform and accessible to you, solely for your personal and non-commercial use.

22.10 Airbnb.org.

Airbnb.org is a nonprofit corporation exempt from income taxation under U.S. Internal Revenue Code Section 501(c)(3), operating as a public charity. Airbnb.org is not owned or controlled by Airbnb. Airbnb.org administers a number of charitable programs that benefit our Host and Guest communities and the public.

22.11 Force Majeure.

As between Airbnb and a Member, neither shall be liable to the other for any delay or failure to perform resulting from abnormal or unforeseeable circumstances outside their reasonable control, the consequences of which would have been unavoidable despite all efforts to the contrary, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials. For the avoidance of doubt, this Section does not: (i) apply to a Reservation, which is subject to the Host’s cancellation policy and the Major Disruptive Events Policy; or (ii) operate to extend deadlines applicable to a Resolution Centre Request, a Host Damage Protection claim, an Aircover for guests claim, a Reservation Issue under the Rebooking and Refund Policy, or an Experiences Issue under the Experiences Guest Refund Policy, or other requests, claims or reporting under similar policies that are incorporated by reference into these Terms.

22.12 Emails and SMS.

You will receive administrative communications from us using the email address or other contact information you provide for your Airbnb account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Airbnb Account.

22.13 Contact Us.

If you have any questions about these Terms, please email us.

23. United States Dispute Resolution and Arbitration Agreement.

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY PROVIDE THAT WHERE THIS ARBITRATION AGREEMENT APPLIES IN ACCORDANCE WITH SECTION 23.1, YOU AND AIRBNB AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. This Arbitration Agreement supersedes all prior versions.

23.1 Application.

This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Airbnb in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 23 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

23.2 Overview of Dispute Resolution Process. 

Airbnb is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 23 applies: (1) an informal negotiation directly with Airbnb’s customer service team (described in Section 23.3, below), and if necessary (2) a binding arbitration in accordance with the terms of this Arbitration Agreement. You and Airbnb each retain the right to seek resolution of the dispute in small claims court as an alternative to arbitration.

23.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. 

At least 30 days prior to initiating an arbitration, you and Airbnb each agree to send the other party an individualized notice of the dispute in writing (“Pre-Dispute Notice") and attempt in good faith to negotiate an informal resolution of the individual claim. You must send your Pre-Dispute Notice to Airbnb by mailing it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. Airbnb will send its Pre-Dispute Notice to the email address associated with your Airbnb account. A Pre-Dispute Notice must include: the date, your name, mailing address, your Airbnb username, the email address you used to set up your Airbnb account, your signature, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written demand for arbitration with the arbitration provider designated pursuant to Section 23.6, below. A claimant’s Pre-Dispute Notice requirement is a prerequisite to any arbitration, and a copy of the Pre-Dispute Notice and evidence that it was sent as required by this Section must be attached to any arbitration demand.

23.4 Agreement to Arbitrate. 

You and Airbnb mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Airbnb Platform, Host Services, or any Content (collectively, “Disputes”) will be settled by binding arbitration on an individual basis (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to a Dispute, you and Airbnb agree that an arbitrator will decide that issue. For the avoidance of doubt, you and Airbnb agree that any question regarding arbitrability and the formation, enforceability, validity, scope, or interpretation of all or part of this Section 23, including any dispute over compliance with the Pre-Dispute Notice requirement and a party’s responsibility to pay arbitration fees, shall be resolved exclusively by an arbitrator.

23.5 Exceptions to Arbitration Agreement.

You and Airbnb each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in state or federal court in San Francisco, California, unless we both agree to some other location: (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g. imminent danger or commission of a crime, hacking, cyber-attack); (iii) a request for the remedy of public injunctive relief; (iv) any claim or cause of action for vexatious litigation; or (v) any individual claim of sexual assault or sexual harassment arising from your use of the Airbnb Platform or Host Services. You and Airbnb agree that any request for the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

23.6 Arbitration Rules and Governing Law. 

This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this Arbitration Agreement, and not state law. The arbitration will be administered by ADR Services, Inc. (“ADR”) (www.adrservices.com) in accordance with Rules 1, 6–7, 8–9, and 11–12, 45, 54, and 56 of the Federal Rules of Civil Procedure (“Selected Federal Rules") (https://www.uscourts.gov/rules-policies/current-rules-practice-procedure/federal-rules-civil-procedure) and ADR’s Arbitration Rules then in effect (the “ADR Rules”), except as the Selected Federal Rules or ADR Rules are modified by or conflict with this Arbitration Agreement. The ADR Rules are available at www.adrservices.com. If an arbitration demand is submitted to ADR Services in accordance with this agreement and the ADR Rules, and ADR Services cannot or will not administer the arbitration, the arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Selected Federal Rules and the AAA’s Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules”) then in effect, except as modified here. The AAA Rules are available at www.adr.org. If the AAA cannot and will not administer the arbitration, you and Airbnb shall confer and select an alternative arbitral forum, and if we are unable to agree, either you or Airbnb may ask a court to appoint an arbitrator pursuant to 9 U.S.C. § 5. In that event, the arbitration will be conducted in accordance with the rules of the appointed arbitral forum, unless those rules are inconsistent with the provisions of this Arbitration Agreement.

23.7 Modification of Arbitration Rules - Arbitration Hearing/Location.

In order to make the arbitration most cost-effective, efficient, and convenient, any required arbitration hearing in an arbitration wherein the amount in controversy does not exceed $1,000,000 USD shall be conducted remotely via video conference except as otherwise agreed by the parties or instructed by the arbitrator. Any required arbitration hearing in an arbitration wherein the amount in controversy exceeds $1,000,000 USD shall be conducted in San Francisco County except as otherwise agreed by the parties or instructed by the arbitrator. If the amount in controversy is $10,000 USD or less, the parties agree to proceed solely on the submission of documents to the arbitrator.

23.8 Modification of AAA Rules - Arbitration Fees and Costs. 

Your arbitration fees and your share of arbitrator compensation shall be governed by the ADR Rules and the ADR Services fee schedule (available at www.adrservices.com). If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. You may request a fee waiver by providing the arbitration provider with a declaration under oath stating your monthly income and the number of persons in your household. If a fee waiver is granted by the arbitration provider and you provide Airbnb with documents necessary to prove that your gross monthly income is less than 300% of the federal poverty guidelines, Airbnb will pay your share of any arbitrator fees.

23.9 Modification of Arbitration Rules - Claims Brought for an Improper Purpose or In Violation of This Arbitration Agreement.

Either party may make a request that the arbitrator impose sanctions upon proving that the other party or its attorney(s) has asserted a claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous. As allowed by applicable law, the arbitrator shall impose sanctions equal to the requesting party’s reasonable attorneys’ fees and costs upon finding that a claim or defense is groundless in fact or law, brought in bad faith or for the purpose of harassment, asserted in violation of Fed. R. Civ. P. 11(b) (treating the arbitrator as “the court”), or is otherwise frivolous. Either party may seek dismissal of any arbitration filed in violation of any provision of this Arbitration Agreement. Either party may assert in arbitration a counterclaim for the other party’s initiation of proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement. Upon finding that a party has initiated proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement, the arbitrator shall award the other party its actual damages, including but not limited to reasonable attorneys’ fees and costs.

23.10 Arbitrator’s Decision.

The arbitrator will issue a written decision which shall include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the ADR Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

23.11 Jury Trial Waiver.

You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

23.12 No Class Actions or Representative Proceedings.

You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing or as provided in this agreement, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

23.13 Mass Action Waiver.

You and Airbnb acknowledge and agree that the relative benefits and efficiencies of arbitration may be lost when 100 or more arbitration claims are filed within 180 days which (1) involve the same or similarly situated parties; (2) are based on the same or similar claims which arise from the same or substantially identical transactions, incidents, alleged violations or events requiring the determination of the same or substantially identical questions of law or fact; and (3) involve the same or coordinated counsel for the parties (“Mass Action”). Accordingly, you and Airbnb agree to waive the right to have any Dispute administered, arbitrated, or resolved as part of a Mass Action (though Sections 22 and 23.12 of these Terms will continue to apply to the Dispute). In case of a dispute, the appointed arbitrator for the first matter instituted within a set of claims identified by either party shall decide whether those claims are part of a Mass Action. If no arbitrator has yet been appointed, an arbitrator shall be appointed solely to determine whether claims identified by either party are part of a Mass Action. Nothing in this provision prevents you or Airbnb from participating in a mass settlement of claims.

23.14 Modification of Arbitration Rules – Mass Action Batching Requirements.

If for any reason, notwithstanding Section 23.13, an arbitration proceeds as part of a Mass Action, the parties shall group the arbitration demands into batches of no more than 200. The batches shall be determined by listing the claimants’ alphabetically (by last name or business name, as applicable)—for example, the first 200 claimants listed will be the first batch, the next 200 claimants listed will be the second batch, and so forth. The parties shall randomly assign each batch a sequential number and arbitrate the batches one at a time, in sequential order. While one batch is being arbitrated, the arbitration provider shall hold the remainder in abeyance unless otherwise agreed by the parties or instructed by the arbitration provider. Each batch shall be resolved within 240 days of the pre-hearing conference for that batch. Notwithstanding the forgoing, if any claimant’s demand has not been the subject of a pre-hearing conference within 2 years of the latest-filed demand in the Mass Action, such claimant may elect to pursue the claims asserted in the claimant’s demand in court subject to Sections 21 and 23.12 of these Terms.

23.15 Modifications of Arbitration Rules - Offers of Judgment.

At least ten (10) days before the date set for the arbitration hearing, you or Airbnb may serve a written offer of judgment on the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitration provider, who shall issue an award accordingly. If the offer is not accepted prior to the arbitration hearing or within thirty (30) days after it is made, whichever occurs first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration, other than with respect to costs (including all fees paid to the arbitration provider). If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitration provider) from the time of the offer.

23.16 Severability.

Except as provided in Section 23.12, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

23.17 Amendment to Agreement to Arbitrate.

If Airbnb amends this Section 23 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject the change by sending us written notice no later than 30 days of the date the change is effective. Your notice must include your name, mailing address, the date of the notice, your Airbnb username, the email address you used to set up your Airbnb account, your signature, and an unequivocal statement that you want to opt out of the amended Section 23. You must either mail your notice to this address: 888 Brannan St, San Francisco, CA 94103, Attn: Arbitration Opt-Out, or email the opt-out notice to arbitration.opt.out@airbnb.com. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Airbnb.

23.18 Survival.

Except as provided in Section 23.16, and subject to Section 12.6, this Section 23 will survive any termination of these Terms and will continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb Account.

Additional Terms for Experience Hosts

Nothing in this Additional Terms for Experience Hosts section (“Experience Host Terms”) should be interpreted to amend or contradict the Terms unless explicitly stated. If there is a conflict between the Terms and the Experience Host Terms with respect to an Experience, the Experience Host Terms control.

24. Experience Host Terms

24.1 Listing an Experience.

To list an Experience, you must create a Listing and submit the Experience to Airbnb. Experiences must at all times meet the standards and requirements for Experiences. When listing an Experience you must, where applicable, fully educate and inform Guests about (i) any risks inherent or incidental to the Experience, (ii) any requirements for participation, such as the minimum age, related skills, or level of fitness, and (iii) anything else they may need to know to safely participate in the Experience (including dress codes, equipment, special certifications or licenses, etc.). Airbnb reserves the right to decide, in its sole discretion, whether a submitted Experience will be published on or remains on the Airbnb Platform.

24.2 Hosting Airbnb Guests.

Once your Experience is published on the Airbnb Platform, you will have the ability to add dates and times when you offer your Experience through the Airbnb Platform (an "Instance"). By making an Instance of your Experience available on the Airbnb Platform, you agree that only people who book through Airbnb can attend that Instance of the Experience. You further agree that you will not allow people to attend any Instance of your Experience available on the Airbnb Platform unless that person booked through Airbnb (or was added as an additional Guest for a spot booked through the Airbnb Platform).

24.3 Social Impact Experiences.

If you wish to provide an Experience that benefits a social impact organization (a "Social Impact Experience"), you and the benefitting organization must comply with the Social Impact Experience eligibility requirements. When listing a Social Impact Experience you (i) represent and warrant that you are duly authorized to act on behalf of the benefitting organization and (ii) acknowledge and agree that all payouts will be directed to an account owned by the benefitting organization unless the benefitting organization has obtained authorization from Airbnb as outlined in the Social Impact Experience eligibility requirements. You and the benefitting organization acknowledge that listing a Social Impact Experience does not create a commercial fundraising or co-venturer, or charitable trust relationship with Airbnb, and Airbnb is not a professional fundraiser or commercial participator. If the benefitting organization is a nonprofit, the nonprofit, and not Airbnb, is responsible for determining what, if any, portion of its Total Price is a charitable contribution and for providing Guests charitable tax receipts for any applicable charitable contributions. You and the benefitting organization are solely responsible for complying with all laws that apply to the organization and your Social Impact Experience.

24.4 Equipment.

You are responsible for providing all equipment, including supplies, vehicles, venues and other materials ("Equipment") necessary to host your Experience. You are solely responsible for ensuring that the Equipment used in your Experience is in good working order and conforms to all laws pertaining to safety, equipment, inspection, and operational capability. Except as otherwise required by law, you assume all risk of damage or loss to your Equipment.

24.5 Additional Experience Host Responsibilities.

You are responsible for (i) understanding and complying with all laws, rules and regulations that may apply to your Experience, (ii) obtaining any required licenses, permits, or registrations prior to providing your Experience; and (iii) ensuring that your Listing and/or Hosting of an Experience will not breach any agreement you may have with any third party. You can find additional information about some of the legal obligations that may apply to you on our Responsible Hosting pages.

24.6 Hosting as a Team or Organization.

You must provide your Experience in person and may not allow any third party to provide the Experience on your behalf, unless authorized by Airbnb. Any member of a team, business, or organization that interacts with Guests must be added to an Experience via the method designated by the Airbnb Platform. See Section 5.5 for information about hosting as part of a team, business or organization as well as the Listing Management Terms of Service, which are incorporated herein.

24.7 Insurance.

We may require that you obtain your own insurance in order to publish an Experience on the Airbnb Platform. We will provide you with reasonable notice of any changes to insurance requirements that apply to your Experience. In such cases, you agree to obtain and maintain insurance for you, the members of your team or organization, and/or your Experience with the coverage and in the amounts determined by us in our sole discretion for any and all activities that take place on your Experience. You agree to cooperate with Airbnb to verify such insurance coverage. In the event that Airbnb has obtained its own liability insurance that covers your Experiences, your insurance will be the primary source of coverage and Airbnb's insurance will operate as excess or secondary insurance for any amounts exceeding your coverage. Our procurement of such secondary insurance coverage does not relieve you of your obligation to obtain insurance in amounts required by us.

Schedule 1 - Contracting Entities

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